Dispatcher

Job Description

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to Ohio drivers; owner operators and/or fleet. Communicate and coordinate between all Ohio locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.

Complete lines of dispatch in computer system from paperwork that drivers turn in daily relating to completed runs. Scan paperwork into system once completed.

Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. Apply THS if needed.

Apply any additional charges including and notify customer service of changes.

Track/Maintain Ohio yard report, MDR, CNI, and Divisional Pool

Actively participate in driver recruiting and retention

Distributes and keeps track of the Nextel radios and fleet truck assignments

Request rail billing

Processes ATP’s and Non-Productive pay. Review preliminary payroll

Other duties as assigned

Skills Required

Data entry skills; Excellent communication and organizational skills

Knowledge Required:

DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task. Intermodal/Trucking experience

Supervision Received:

Operation Manager

Supervision of Others:

Drivers

Confidential Data:

Driver pay information; customer accounts; dispatch activities

Full-time