Front Desk

Job Description

Responsibilites include:

Accommodate hotel guests by registering and assigning rooms

Verify guest identification, issue room keys, transmit and receive messages, keep records of occupied rooms and guests’ accounts, present statements to and collect payments from departing guests.

Answer calls and connect callers to the appropriate extension.

Use of computer system to assist the hotel guests at check-in and check-out.

Keep records of room availability along with making and confirming reservations

Answer inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel or area

Advise housekeeping staff when rooms have been vacated and are ready for cleaning

Contact housekeeping or maintenance staff when guests report problems

Perform simple bookkeeping activities, such as balancing cash accounts

Record guest comments or complaints and refer guest to supervisor if needed

Part-time