Chief Operations Officer

Job Description

Chief Operating Officer (COO)

About the Role:

Farmers Insurance Federal Credit Union is seeking an experienced and strategic Chief Operating Officer to lead and integrate critical operational and risk functions across the organization. Reporting directly to the CEO, the COO will be responsible for ensuring operational excellence, regulatory compliance, and enterprise-level risk oversight, while fostering a culture of accountability, service, and continuous improvement.

This individual will oversee key functional areas including Enterprise Risk Management, BSA/AML, Compliance, Internal Audit (liaison to Audit Committee), Legal, Third-Party Risk, and day-to-day Operations — including card services and electronic payments. The ideal candidate will bring a deep understanding of risk management frameworks, operational best practices, and member-centric service delivery within the financial services industry.

Key Responsibilities:

· Provide strategic and operational leadership across all assigned functional areas, ensuring alignment with the Credit Union’s mission, values, and long-term goals.

· Oversee the development and execution of risk management programs, BSA/AML, compliance monitoring, and audit readiness activities.

· Manage legal, vendor, and third-party risk oversight to ensure contractual and regulatory obligations are met.

· Lead operational units including card services, digital payments, and member service delivery channels, driving efficiency, accuracy, and service excellence.

· Act as a key advisor to the CEO and Board on matters related to risk, compliance, and operational performance.

· Foster cross-functional collaboration to drive enterprise alignment, process improvement, and innovation.

· Ensure all operational policies, systems, and controls are current, effective, and scalable.

· Represent the organization in audits, regulatory exams, and key strategic discussions.

· Champion a culture of transparency, integrity, accountability, and member service.

What You’ll Bring:

· Proven leadership experience in operations, compliance, or enterprise risk within a financial institution.

· Deep knowledge of BSA/AML, regulatory compliance, risk frameworks, and credit union operations.

· Strategic thinker with a hands-on mindset — comfortable moving between board-level conversations and operational execution.

· Strong executive presence and communication skills, able to lead through influence and build trust across all levels.

· Demonstrated ability to manage teams, oversee complex projects, and drive results in a highly regulated environment.

Preferred Qualifications:

· Bachelor’s degree in Business, Finance, Risk, or a related field; advanced degree or professional certifications (CUCE, CERP, CAMS, CRCM, or JD) preferred.

· Ten or more years of progressive leadership experience in financial services, with at least five years at the executive level.

· Prior experience reporting to a CEO or board, and working with regulators and auditors.

Why Join Us?

At Farmers Insurance Federal Credit Union, you’ll have the opportunity to shape the operational and risk foundation of a purpose-driven financial institution that serves the employees and agents of Farmers Insurance and their families. We’re committed to delivering smart, secure, and innovative solutions that empower our members — and we’re looking for a COO who shares that commitment.

Full-time