eCommerce Customer Service Representative

Job Description

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

eCommerce Customer Service Representative

Job Type: Full-time

Hourly Rate: $13.00 $17.50 per hour

Come work in a family-oriented environment where your skills are valued and your potential is seen. At Panel Town & Floors, weve been helping customers create beautiful homes since 1967. As the Columbus area continues to grow, so does our team. Were looking for a driven, outgoing, and motivated individual to join us.

Key Responsibilities:

Handle in-person, phone, email, and live-chat inquiries with professionalism and enthusiasm.

Advise customers on flooring options, installation services, and maintenance care to ensure informed purchasing.

Process online orders, returns, and exchanges in NetSuite; liaise with warehouse and shipping teams for seamless fulfillment.

Manage inquiries and resolve issues on Amazon Seller Central, eBay, and other third-party channels.

Qualify and pursue sales leads generated through eCommerce platforms to drive revenue growth.

Schedule LTL shipments, coordinate drop-ship orders, and file carrier claims for damaged or lost items.

Skills & Qualifications:

Exceptional written and verbal communication with a strong service orientation.

Able to juggle multiple priorities in a dynamic eCommerce environment.

Experience with Intercom, NetSuite, and Microsoft Office (especially Excel) is a plus.

Familiarity with Amazon, eBay, or other online marketplaces is a plus.

Must be able to lift and move up to 75 lbs when handling samples or coordinating shipments.

Eager to learn new tools, processes, and take on expanded responsibilities.

If you enjoy building relationships, and are ready to grow with a company that values your hard work, wed love to meet you!

Full-time