Service Operations Manager

Title: Service Operations Manager

Location: Minneapolis-Saint Paul International Airport (MSP), MN

Are you an experienced operations leader ready to drive performance and quality in a fast-paced aviation IT environment? ServiceTec, the world's leading provider of managed IT services to the aviation industry, is seeking a Service Operations Manager to assist our Sr. Management team oversee service delivery and technical operations at multiple Airports, including

Minneapolis-Saint Paul International Airport (MSP).

FLSA Status and Hours: This is a full-time position and might require onsite shift work. Hours are TBD.

Position Overview: As the Service Operations Manager, you will take responsibility for assisting our team with the successful daily operation of IT support services. You will assist leading the on-site team, manage escalations, ensure SLA compliance, and act as a key liaison with airport stakeholders. Your role is pivotal in ensuring seamless, high-quality service to support airport operations and passenger experience.

Minimum Qualifications:

Ability to work independently in a fast-paced environment and transport tools and equipment. Position may require walking 10,000 or more steps in an average day.

Significant experience managing IT operations or technical service delivery teams, ideally within a Managed Services Provider (MSP) or mission-critical environment.

Demonstrated leadership skills with the ability to manage multi-shift technical teams.

Proficiency in ITIL-based service management; certification preferred.

Strong problem-solving skills and experience handling escalations and high-priority incidents.

Excellent communication and stakeholder engagement skills.

Familiarity with enterprise IT tools and platforms (e.g., ServiceNow, ticketing, remote support systems). Benefits:

Excellent healthcare benefits: Medical and Dental.

401K including an employer match.

Paid time-off and sickness leave.

Paid Military Leave.

Join Our Team

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture:

ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.

We consistently recognize those employees who go "above and beyond."

For Immediate consideration, please send in your resume and cover letter, including salary expectations which be treated in confidence.

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract.

The company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation.