Telecom Business Analyst Metrics Dashboard Initiative

Salary: $80k - $80k/Year.

Summary: On a mission to transform how we visualize and act on our operational and business data.

We're building a powerful mobile and web-based dashboard platform that will consolidate key metrics across the company from network performance and sales KPIs to customer issues and operational insights into a single intuitive interface.

To lead this effort, we’re hiring a Telecom Business Analyst who understands the telecommunications ecosystem end-to-end, including how mobile networks operate, how SIM activations and provisioning are handled, and how business decisions are influenced by real-time metrics.

Your role will be pivotal in bridging the gap between telecom operations and digital product development, helping shape a dashboard that serves both technical users and business stakeholders across.

Responsibilities: Lead requirements gathering and analysis for the unified dashboard by collaborating with stakeholders across Network Engineering, Sales, Customer Experience, and BI.

Understand and translate telecom-specific workflows (e.g., tower performance, SIM activation, porting issues) into meaningful visual KPIs.

Collaborate with UX/UI designers using Figma and Miro to co-design wireframes, user flows, and intuitive visualizations tailored to different user personas.

Write clear and actionable user stories, process flows, and acceptance criteria to guide the development team.

Serve as the voice of the user, ensuring business and technical needs are both met with a focus on usability, accuracy, and clarity of insights.

Coordinate with data engineers and architects to validate data sources, define logic for dashboards, and resolve gaps or inconsistencies.

Lead or support UAT and internal demos, ensuring each release meets user expectations and business goals.

Provide ongoing input to product managers on roadmap planning, feature prioritization, and performance optimization.

Must-Have Skills: Telecom domain expertise (networks, OSS/BSS, activations, porting, provisioning) Strong business analysis and documentation skills Experience with dashboards, KPIs, and data visualization requirements Excellent communication and stakeholder management skills Ability to work cross-functionally with technical, product, and business teams Network Metrics: 5G/LTE coverage, latency, drop rates, outages, site status Sales & Activations: Device sales, SIM activations, port-ins/port-outs, channel performance Customer Experience: Trouble ticket trends, NPS, CSAT, resolution SLAs Operational Health: SLA tracking, backlog monitoring, system availability, productivity metrics Preferred Skills / Soft Skills: Experience with dashboard tools like Tableau, Power BI, Grafana Basic SQL or data querying knowledge Wireframing experience with tools like Figma or Miro Strong analytical mindset with a user-first approach Adaptability and ability to work in a fast-paced, agile environment Pay Transparency: The typical base pay for this role across the U.S.

is: $80k - $80k/Year.

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select.

Full-time employees are eligible to select from different benefits packages.

Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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