Boutique Operations Associate - Tysons Galleria

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Boutique Operations Associate

Chloé Tysons

Reports to: Boutique Manager

Overview

Reporting to the Boutique Manager, the objective of this role is to maintain boutique operations and contribute to the profitability of the boutique by receiving, handling, and helping to manage inventory of merchandise in a timely and organized manner.

Primary responsibilities

Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts

Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day

Ensures good reception of deliveries from central warehouse and controls upon reception

Manages and follows up on stock transfer between stores or stock sent for commercial activities

Organizes end of season returns

Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates

Supports stock requests from team members

Shares inventory results, consignment issues and all other topics to finance team

Communicates with other stores on best practices and issues they may have encountered

Translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact

Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS

Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)

Provides administrative support to the team in booking couriers, deliveries, transfers

Completes store supply orders

Supports the manager to ensure perfect compliance with Richemont processes

Qualifications

Previous experience in retail sales; jewellery or high-end luxury product sales is preferred.

Strong understanding of Customer Service needs and customer priorities.

Ability to establish and maintain effective relationships with customers and gain their trust and respect.

Excellent interpersonal, communication and computer skills are needed.

Strong attention to detail with the ability to handle multiple tasks simultaneously.

Physical Requirements

Ability to sit down and stand for extended periods of time

Ability to lift up to 20lb boxes regularly

Reaching to access product stored within cabinets or on shelves

Bending to access product stored within cabinets

Occasional need to use a ladder to reach product

Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary will be determined based on relevant skills and experience

At Richemont, We Craft the Future!