Digital Personal Banker

The candidate selected for this position would be required to work from an office location within the Park footprint. Please speak to the hiring manager for location options.

RESPONSIBILITIES

Engage with customers and establish rapport that encourages further engagement

Own a customer relationship portfolio and serve as the single point of contact for the customer's banking needs

Be responsive, providing timely replies to incoming inquiries, actively listening to understand the customer’s needs, integrating supplemental resources as appropriate, and following up as necessary

Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise

Understand each customer’s financial goals, and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive holistic solutions tailored to each customer’s unique situation

Perform a wide range of retail banking functions, including payments, transfers, account maintenance, account opening, taking consumer loan applications and demonstrating CSR-level understanding of banking procedures, transaction risk, and decisioning

Support and promote digital banking with knowledge of all online and app-based banking solutions, helping with online/mobile banking setup, login, and password resets while offering skillful advice in using digital solutions like Zelle, bill pay, mobile deposit, alerts, online transfers, payments, etc.

Connect customers to experienced banking experts when appropriate to ensure that customers can accomplish all of their financial needs within the ParkDirect application

Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Deliver a consistent, high level of service within our Serving More standards

Other duties as assigned

COMPETENCIES

Interpersonal/Customer Service Skills

Written and Verbal Communication

Ability to understand and follow directions

Adaptable to change

Basic Computer Skills

Organizational Skills/Detail Oriented

Able to Multi-Task or Juggle Priorities

Problem/Situation Analysis

Technical Expertise

Creativity

Ability to influence others

Ability to build collaborative relationships

Ability to work as part of a team

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

High School diploma or equivalent required

2-4 years retail banking experience required

OTHER INFORMATION

Must be able to work on a computer/view a screen for extended periods of time.

SCHEDULE

Standard hours will be Monday through Friday, 8a-5p. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 40 hours per week. Evenings and weekends may be required as necessary. Opportunities may exist for alternative coverage options (e.g. 10 a.m. to 7 p.m.) at the discretion of the manager.

A flexible work arrangement is available for this position. The position will require some scheduled onsite hours.

The candidate selected for this position would be required to work from an office location within the Park footprint. Please speak to the hiring manager for location options.