Scheduling Representative/Medical Receptionist

What we're looking for:

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Customer Care Team team is the face of CNS Healthcare. We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day. The Scheduling Representative is an essential member of the customer care team. They coordinate scheduling needs for the agency to ensure that individuals served are connected with providers and services.

Compensation Range:

The starting pay for this position is $14.88 - $17.50 hourly rate, and is based on non-discriminatory factors such as skills and experience.

What’s in it for you:

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

Comprehensive medical insurance options

Employer-paid benefits including dental, vision, life, and short-term disability insurance

Retirement program with generous company default contribution and match

Generous PTO program starting at 18 days annually

16 paid holidays, including 3 floating holidays

Paid parental leave

Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role?

Please see below for a summary of job responsibilities and qualifications!

Receive incoming telephone calls in a prompt, courteous, and professional manner

Accurately assess the needs of incoming callers by verifying caller identity, the goal of the call, and to whom the call should be transferred to for quick resolution

Appropriately determine the callers scheduling needs by reviewing the electronic health record system information

Utilize the CNS Healthcare scheduling module to schedule appointments for persons served for providers and services

Schedule transportation services for persons served as needed

Monitor the scheduling voicemail and inbox to ensure proper follow-up and scheduling of any services

Assist clinical staff by providing notifications of scheduling updates for individuals as appropriate including, but not limited to; transition protocols, authorizations, etc.

Follow-up on assigned tasks including, but not limited to; missed appointment rescheduling, scheduling follow-up calls, etc.

Review and update information in electronic health record system as needed

Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.

Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served, guests, and staff

Reference and maintain up-to-date relevant agency resources to ensure appropriate call handling including, but not limited to; calendars, office schedules, program directories, and team rosters

Provide coverage and support of other customer care team functions as needed

Performs other related duties as assigned

Qualifications:

High School Diploma or General Education Diploma (GED)

A minimum of 1 year of experience in an office setting

Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment

Proficiency in word processing, data entry, and telephone skills

Ability to be forward thinking and take initiative to accomplish goals and objectives

Ability to use discretion and judgment when handling matters of a sensitive or confidential nature

Ability to work collaboratively and build positive working relationships

Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability

Valid and unrestricted Driver’s License

Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements

Preferred

Experience working in a medical office setting

Experience working with individuals with behavioral health and substance use disorders

Experience with Microsoft Office products

Experience with electronic health records (EHRs)

Bilingual

About CNS Healthcare:

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.

CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.

Visit our website to learn more about our mission, vision, and values!