Desktop Support Technician/MAC Specialist

Job Description

Desktop Support Technician

8-5 Monday-Friday, no on-call

Responsibilities:

Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end-user.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

Desktop and Network Support

Ability to set up, configure and add all hardware.

Assist Corporate Desk Side Support technicians with large iMacs.

Documents, maintains, upgrades, or replaces hardware and software systems.

Supports and maintains user account information including rights, security, and systems groups.

Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

Determines and recommends which products or services best fit the customers' needs.

Imaging and image recovery

Experience doing break/fix repairs on desktops, laptops

Install / Re-install various software packages and updates

WiFi and VPN connections; Support of wireless devices

GREAT Customer Service skillsCompany Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.

Provide an exceptional client experience

Deliver on our commitments

Build trust by thinking and acting with integrity

Create an environment that inspires innovation

Full-time