CSR 1 US Payroll Admin Philippines

Job Description

Description:

Our client is seeking detail-oriented and customer-focused Customer Service Representatives (CSRs) to join our team and handle US payroll inquiries. The ideal candidates will possess excellent communication skills, a strong understanding of payroll processes, including US payroll taxes, and the ability to provide accurate and timely assistance to employees regarding their payroll-related concerns. We have multiple openings available for CSR 1, CSR 2, and CSR 3 levels, each with increasing responsibilities and expertise.

As a member of our team, you will:

Respond to employee inquiries regarding payroll, including paycheck discrepancies, tax withholdings, direct deposits, and deductions.

Process basic payroll changes and updates, such as new hires, terminations, promotions, and other payroll-related adjustments.

Ensure accurate and timely entry of payroll data into the payroll system.

Assist in maintaining and updating employee payroll records, ensuring confidentiality and accuracy.

Provide basic guidance to employees on payroll policies and procedures.

Escalate complex payroll issues to higher-level CSRs or supervisors as necessary.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. Requirements:

We're looking for individuals with the following qualifications:

Basic understanding of US payroll laws and regulations.

Proficient in using payroll software and Microsoft Office Suite (Excel, Word, Outlook).

Excellent verbal and written communication skills.

Strong problem-solving skills and attention to detail.

Ability to handle sensitive and confidential information with discretion.

Full-time

Fully remote