Help Desk Support Technician

Job Title: Help Desk Support Technician

Location: Jackson, MS (Onsite)

Duration: 8 Months

Job Type: Contract

About the Role

We’re seeking a Help Desk Support Technician to join our IT support team in Jackson, MS. In this role, you'll be the first line of defense for end-user technical issues—resolving problems both remotely and onsite, and ensuring a smooth and productive IT experience for our internal teams.

If you're experienced in desktop/laptop troubleshooting, M365 support, and remote assistance platforms, we’d love to hear from you!

Key Responsibilities

Serve as the first point of contact for end users seeking technical assistance.

Troubleshoot and resolve hardware/software issues on desktops and laptops.

Install and configure software and peripheral hardware.

Provide remote support using a variety of tools and platforms.

Support Microsoft 365 (M365) applications.

Assist with hardware deployment and implementation.

Perform basic Active Directory user management.

Maintain accurate Help Desk records and documentation.

Prioritize and manage multiple support requests efficiently.

Communicate clearly and professionally with users.

Required Skills & Experience

3+ years of experience in a Help Desk environment

Proficiency in Microsoft 365 applications

Experience providing remote technical support

Desktop/Laptop troubleshooting and software installation

Experience with hardware implementation and deployment

Basic knowledge of Active Directory administration

Strong communication and organizational skills

To Apply

If you’re interested in this opportunity, please send us your updated resume along with the following details:

Full Name

Contact Information

Availability to Start

Current Location

Work Authorization Status

We look forward to reviewing your application and potentially welcoming you to our team!

Contract