BUSINESS OFFICE MANAGER - Senior Living Community

Job Description

Established in 2000, Atlanta-based Parc Communities is a premier operator of upscale, full-service senior living communities. A leader in hospitality-enriched senior living, Parc Communities specializes in developing and operating high-end independent living, assisted living and memory care properties. Featuring prime settings, innovative designs and state-of-the-art lifestyle options, Parc Communities serves residents and their families with an abiding tradition of “ladies and gentlemen serving ladies and gentlemen.” This culture of service extends to our associates, making Parc Communities an employer of choice.

The Business Office Manager plays a key role in supporting the General Manager to ensure exceptional service delivery to residents and staff within our community. This position is responsible for making the first impression of our community positive, welcoming, and professional. The Business Office Manager will be essential in upholding our promise of Exceptional Senior Living by recruiting, hiring, and training a team that exemplifies the highest standards of service. The Business Office Manager also supports the leadership team in human resources, payroll, resident billing, and administrative paperwork. A successful candidate will consistently demonstrate a positive, helpful attitude and be an integral part of the community, bringing energy and enthusiasm to all interactions. The role of the Business Office Manager is crucial in creating industry-leading experiences for residents, families, and the entire team.REPORTS TO:

Department: Operations

Primary: General Manager QUALIFICATIONS AND REQUIREMENTS:

Bachelor’s degree in business administration, Accounting, Human Resources or a related field is preferred, or an Associate’s Degree and equivalent combination of work experience

Minimum of three years of work experience in accounting, human resources, or business management, preferably in the hospitality industry.

Strong leadership skills with a demonstrated ability to manage and motivate a team to achieve high standards of service.

Experience in HR functions, including recruitment, training, and associate relations, and an ability to navigate sensitive situations with professionalism and discretion.

Excellent organizational, communication, and problem-solving abilities with exceptional attention to detail.

Proficiency in Microsoft Office Suite, human resource policies, and familiarity with senior living or financial software is a plus.

A high level of empathy, patience, and commitment to providing exceptional service to residents and staff alike.

Finance and accounting knowledge to facilitate budgeting, payroll, and invoicing procedures

Must be a licensed Notary Public or be willing to obtain certification upon hire.

Ability to work independently and collaboratively in a fast-paced environment.FLSA STATUS:

Exempt-

SALARY: From $55K - Bonus eligibleESSENTIAL FUNCTIONS:

In the absence of the General Manager, acts as the main community contact and assumes the duties of the General Manager

Manage day-to-day operations at the community related to accounting, human resources, and billing

Primary responsibility for recruiting, interviewing, hiring and conducting onboarding training for new associates.

Responsible for accounts payable/receivable and collections, as well as the monthly closing of the resident billing process

Act as a connector between the community and Corporate Human Resources. Advocate for consistent and best-practice policies and practices and share insights and knowledge unique to the community.

Lead the recruitment, onboarding, and training of new associates. Ensure all new hires are equipped with the tools, knowledge, and resources to succeed in their roles.

Maintain and submit payroll bi-weekly, working with the Department Heads to ensure accuracy and reduce overtime

Prepare, review, and ensure accuracy of leases, lease renewals, payroll, invoices, and budget tracking tools for each department within the community, including assisted living and memory care area where applicable.

Maintain good relationships with vendors and partners to ensure Parc Communities is receiving the most competitive pricing and highest quality of service available

Participate in the Manager on Duty program monthly

Participate in sales and marketing activities as needed and directed by the General Manager

Check the accuracy of daily Commitment to Quality

Distribute General Ledger to Department Heads monthly and coordinate variance review meetings with the General Manager

Develop and maintain resident files according to Parc Community standards

Develop and maintain personnel files and facilitate all Human Resources support functions such as new hire/transfer/termination paperwork, involvement in disciplinary actions, associate relations activities and payroll.

Support leadership in addressing performance issues, providing guidance on corrective actions and disciplinary processes.

Bring to the attention of the General Manager those residents/families that require consultation and/or intervention with regard to their residency at a Parc Community

Always be friendly and positive with interactions of the team, residents, and visitors

Plan, oversee and conduct the associate onboarding program to include the first-day orientation and training

Oversee daily office operations, including managing office supplies, equipment and technology, ensuring a professional and efficient workplace.

Attend weekly occupancy meetings, contributing to the overall quality of Parc Communities.

Advise management of any concerns regarding residents.

All other duties as assigned by the General Manager.REQUIRED COMPETENCIES

Ability to execute under pressure

Ability to manage in a diverse environment with a focus on the quality of delivery and customer service to residents and their family members, team members and other visitors to Parc Communities

Ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly

Solid understanding of billing and accounts payable processes, with exceptional attention to detail.

Knowledge of HR/labor laws and comfort with advising managers in appropriate employee relation issues.

Maintain confidentiality of verbal and written information pertaining to residents, associates and community operations.

Appreciation of older adults and the ability to build relationships with them

Uses discretion when dealing with sensitive and confidential information

Valid driver’s license

Excellent customer service skills and strong attention to detail

Ability to foster trust and build strong relationships with residents, team members, peers, and corporate team

Demonstrated ability to manage up, knowing when to escalate issues to a higher level.

Demonstrated team-oriented and collaborative work style and willingness to assist teammates as needed to get the job done

Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience

WORK ENVIRONMENT AND PHYSICAL DEMANDS/TRAVEL REQUIRMENTS

General office environment with individual workspace and standard office noise – 20% of time

Ability to sit and type at a computer terminal for long periods of time utilizing close vision to review reports and documents.

Lifting, pushing, or pulling up to 25 pounds, using proper body mechanics.

Bending or kneeling to perform tasks as needed

At Parc Communities, LLC, we believe that our associates are the heart of our mission to deliver exceptional senior living experiences. We are committed to creating a rewarding workplace where you can thrive both personally and professionally.

Purpose-Driven Work

Join a team dedicated to making a meaningful difference in the lives of seniors. At Parc Communities, your work contributes directly to enhancing the quality of life for our residents and their families.

Exceptional Training and Development

We invest in your growth through comprehensive training programs, ongoing professional development, and opportunities for career advancement within our organization. Your success is our priority.

Collaborative and Supportive Culture

Experience a workplace that values teamwork, open communication, and respect. Our supportive environment fosters collaboration among employees at all levels, ensuring that you feel valued and heard.

Competitive Compensation and Benefits

Enjoy a competitive salary and a robust benefits package that includes health, dental, and retirement plans, as well as paid time off, flexible scheduling, and wellness programs designed to support your well-being.

Recognition and Rewards

We celebrate your achievements and contributions through recognition programs, performance incentives, and opportunities to showcase your talents within the community.

Work-Life Balance

We understand the importance of balance in your life. Parc Communities offers flexible work schedules and encourages employees to prioritize their well-being and personal commitments.

Community and Connection

Be part of a vibrant community that values relationships—not only with our residents but also among colleagues. We foster a sense of belonging where you can connect with others who share your passion for exceptional care.

Commitment to Diversity and Inclusion

We are dedicated to creating an inclusive workplace where diverse perspectives are valued. We believe that a rich variety of experiences enhances our community and enriches the lives of our residents.

Join Parc Communities, LLC, where your passion for service meets an environment that nurtures your professional growth and well-being. Together, we can create exceptional experiences for our residents and make a lasting impact in the senior living industry.

It is the policy of Parc Communities to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

Full-time