Global Security - Command Center Analyst

Description

Join our Team as Command Center Specialist to help safeguarde our firm's employees and assets worldwide.

As a Command Center Specialist within our Global Security team, you will play a crucial role in safeguarding our firm's employees and assets worldwide. Your role will involve developing security policies, ensuring regulatory compliance, and managing global security operations. You will be part of the Retail Global Security Operations Center (Retail GSOC), a key hub for communications and situational awareness. This position is based in our Columbus, OH office.

Job Responsibilities:

Triage and escalate workplace violence and physical security incidents to relevant security and threat management teams

Conduct and advise on security incident response and triage of potential impacts to the firm's employees, assets, and areas of operation

Conduct proactive and real-time research into potential risks; monitor external media feeds for threats to the firm's employees, assets or areas of operation

Escalate sensitive or high-impact incidents to senior managers and executives

Perform special projects and research as required by GSOC management or as conditions warrant

Be able to work in office shifts between 8:00 am EST to 9:00 pm EST shifts Monday-Saturdays

Work overnights, weekends, holidays and during crises as needed

Required Qualifications, Capabilities, and Skills:

2+ years relevant professional experience in incident management, business resilience or security operations, law enforcement or military experience

Ability to work and adapt effectively in a fast-paced, fluid environment, to meet tight deadlines and consistently produce high quality products

Demonstrated ability to effectively communicate

Excellent written and oral communication skills

High level of Emotional Intelligence (EQ); ability to display empathy and assist in de-escalating stressful situations

Strong customer focus; use of discretion in confidential/sensitive matters

Highly detail-oriented, effective time management skills, proactive nature

Work in complex situations with a sense of urgency

Preferred Qualifications, Capabilities, and Skills:

Undergraduate degree, preferably in intelligence studies, criminal justice, business management or related field

Ability to establish, foster and maintain trust-based relationships with a diverse portfolio of stakeholders

Confident and collaborative, ability to constructively challenge the status quo and provide diverse perspective

1+ year of contact center experience

Strong understanding of security operations concepts with experience working in a global organization

ASIS or other professional Security/Crisis Management certifications