Customer Operations Specialist

Job Description

About the Role:

We are seeking a detail-oriented and process-driven Customer Operations Specialist to

join our growing team. This pivotal role will bridge the gap between our customer

service needs and our operational systems, ensuring smooth day-to-day operations and

exceptional customer experiences.

Key Responsibilities:

- Serve as the primary point of contact for customer inquiries and support, managing all

aspects of the customer journey

- Utilize and master our proprietary software systems to efficiently handle customer

requests and maintain accurate records

- Identify operational inefficiencies and communicate them clearly to the development

team for process improvement

- Collaborate closely with the development team to refine and optimize both software

and manual systems

- Develop and document standard operating procedures for customer service and

operational processes

- Proactively address potential issues to minimize chargebacks, cancellations, and

customer frustration

- Provide regular feedback on system usability and suggest enhancements to improve

efficiency

Qualifications:

- Experience in customer service or operations roles, preferably in a tech-driven

environment

- Ability to work both independently and collaboratively as part of a team

- Strong analytical skills with the ability to identify process improvements

- Excellent communication skills, both written and verbal

- Ability to learn and adapt quickly to new software systems

- Detail-oriented with a focus on accuracy and consistency

- Problem-solving mindset with the ability to think critically and suggest solutions

What We Offer:

- Opportunity to play a crucial role in shaping the operational backbone of a growing

company

- Direct collaboration with the software development team to influence real world system

improvements

- Continuous learning environment with exposure to cutting-edge software solutions

- Competitive salary and benefits package

- Flexible work location

If youre passionate about creating seamless customer experiences through efficient

operations and have a knack for understanding and improving systems, we want to hear

from you!

Full-time