Program Supervisor

Job Description

Beatrice Loving Heart is looking for a qualified Supervisor to manage and facilitate the daily operations of the Agency. The Supervisor oversees the assigned Program and ensures the Agency meets all process requirements. Qualified candidates will possess a strong current or prior supervisory experience.

The supervisor is responsible for providing corporate and staff support services, including administrative services, event coordination, and property and facilities management. This position requires an experienced, independent professional and developed leader working well in a team environment. A history of successful supervisory experience and strong leadership skills are required.

Key Responsibilities:

Oversees all operations, processes, and infrastructure while looking for opportunities for improvement or revision.

Anticipates and tracks operational and tactical risks and provides strategic solutions.

Manages a caseload schedule to ensure proper coverage at all times.

Document client-related activities as needed.

Identifies trends and assesses opportunities to improve processes and execution.

Collaborates with the office supervisors to ensure seamless business execution, reinforce positive morale, and uphold company values.

Stay up to date on Health industry regulations, trends, and technology.

Coordinates and monitors all home office staff to ensure that staff is performing at an optimal level.

Provides clear, concise documentation and follow-up on employee concerns and disciplinary action.

Supports HR with candidate testing and onboarding of new hires;

Perform other tasks as assigned.

Qualifications:

Knowledge of the principles and practices of quality and risk management, intellectual and developmental disabilities, and current trends in the field;

Experience in coordinating services for individuals with intellectual or developmental disabilities.

Minimum of a Bachelor's degree required;

Must be at least 21 years old;

Must have a current Maryland driver's license with no more than 3 points;

Must own reliable transportation;

Ability to demonstrate organizational skills, with strong attention to detail;

Must be able to teach skills, provide support, and build on each individual's strengths and capabilities;

Minimum of three (3) years experience as a direct supervisor of employees;

Must be able to deal with confidential information appropriately;

Excellent verbal communication with proven ability to work effectively in diverse, cross-functional, and multi-cultural; environments;

Must be a dedicated team player;

Experience in office management or administration is preferred;

Proficiency in the MS Office Suite applications;

Highly proficient English speaker required;

Willingness to sign a minimum of two years Agreement;

Ability to work after hours if necessary.

Additional Benefits:

State-wide Recreational Discount.

Paid Personal Time Off.

Company Paid Holidays.

Company Cell Phone, Laptop, and Printer Upon Request

Mileage Reimbursement

Health Insurance with Vision and Dental option.

401 (k) Retirement Plan Option.

Employee Assistance Program.Company Description

Beatrice Loving Heart and Healthcare Agency has been providing community-based support services to individuals with complex medical needs since 2003. We have been working with families in Maryland, providing supports planning, job placement, supported employment, housing placement, and staff to assist our clients in remaining independent in their homes. Our agency has been the main point of contact for our clients by conducting in-home visits, monitoring the effectiveness of plans of service, advocating for the people we serve, community resource gathering, and finding the most talented, educated, and experienced staff for our participants.

Full-time