Home Furnishings Sales & Design Associate

Job Description

Showroom Sales & Customer Experience Manager

Location: Reclaimed Showroom & Design Center – 67 N Williams Street, Historic Downtown Crystal Lake, IL

Schedule: Full-time, 5 days per week (including Fridays & Saturdays)

About Us

Reclaimed Showroom & Design Center specializes in handcrafted, solid wood furniture, including custom walnut, oak, ash, and old-growth tables. Located in Historic Downtown Crystal Lake, our showroom is a destination for clients looking for high-quality, one-of-a-kind furniture.

Position Overview

We’re looking for a sales-driven, customer-focused professional to help clients find the perfect furniture for their homes. This role is all about building relationships, understanding customer needs, and providing expert guidance—whether that means selling a piece directly from the showroom floor or walking them through the process of designing a custom piece. The ideal candidate will have a passion for home design, strong communication skills, and the ability to close sales while providing an exceptional customer experience.

Key Responsibilities

Sales & Customer Service

Engage with showroom visitors, build rapport, and assess their furniture needs

Sell high-quality furniture directly from the floor or guide customers through custom orders

Educate clients on wood species, finishes, and design options to help them make confident decisions

Follow up with leads, answer inquiries, and convert interest into sales

Handle invoicing, deposits, and payment processing with attention to detail

Showroom Management

Open and close the store, ensuring a professional and inviting environment

Keep showroom displays updated and well-organized

Maintain product knowledge and stay informed about new inventory and custom options

Scheduling & Logistics

Coordinate customer pickups and schedule furniture deliveries

Work closely with the workshop team to track production timelines for custom orders

Ensure smooth communication between customers and the delivery team

Qualifications & Skills

Proven experience in sales, retail, or customer service (furniture, home décor, or luxury goods preferred)

Strong interpersonal and communication skills—ability to connect with customers and sell with confidence

Self-motivated and goal-oriented, with a passion for closing sales

Ability to explain craftsmanship, materials, and design options to customers

Organized and detail-oriented, comfortable managing orders and logistics

Interest in interior design or woodworking is a plus

Compensation & Benefits

Competitive base salary + commission on sales

Opportunities for growth within a high-end design showroom

Employee discount on custom furniture

Full-time