Sr/Principal Product Manager

Who We Are

Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking.

Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide

Are you ready to make a difference with us? Let’s do this!

About the Role

In this position, you’ll play a critical part in advancing Carbyne’s mission! Here's your chance to:

Lead the strategy, discovery, and delivery of impactful products that solve real customer problems and drive measurable business outcomes. In this role, you’ll work at the intersection of customer insights, market analysis, and cross-functional collaboration to create innovative solutions that improve emergency response systems.

This position goes beyond execution. You’ll focus on identifying opportunities, validating hypotheses, and delivering products that balance customer value, business goals, and technical feasibility. You’ll be an integral part of Carbyne’s mission to transform how emergencies are handled.

Here’s What You’ll Be Doing

Drive 0-to-1 product development for early-stage emergency platforms, from initial discovery through go-to-market, with a focus on product-market fit and iterative validation.

Blend entrepreneurial thinking with product discipline, identifying strategic opportunities, engaging with users to uncover needs, and shaping the roadmap for scalable impact in a high-stakes environment.

Define Strategy: Develop and own the product vision and roadmap pertaining to the area of responsibility, ensuring alignment with Carbyne’s overall mission and strategy, market trends, and business objectives.

Customer Discovery: Engage directly with customers, end users, and stakeholders to uncover unmet needs, prioritize challenges, and shape solutions.

Market Research: Analyze market trends, competitive landscapes, and user data to identify opportunities and inform product strategy.

Collaborate Across Teams: Partner with design, engineering, marketing, customer success, and sales teams to ensure alignment, inspire innovation, and deliver high-impact solutions.

Deliver Outcomes: Prioritize measurable customer and business outcomes (e.g., user adoption, retention, satisfaction, and revenue growth) over simply delivering features.

Iterate & Optimize: Use data and customer feedback to refine products and ensure continuous improvement.

Advocate for Value: Ensure every product decision is guided by driving customer impact, while ensuring business viability and technical feasibility.

Requirements

What You Bring

To shine in this role, you’ll need:

Spearheaded 0-to-1 product development for an early-stage platform, encompassing initial discovery, market research, and iterative validation to achieve strong product-market fit, culminating in successful go-to-market strategy and execution.

Proven track record of delivering customer-centric, outcome-driven products

A strong technical foundation, able to collaborate closely with development teams to execute a shared vision.

5+ years of experience in strategic product management, ideally in a cloud-based B2B SaaS environment. Experience in GovTech or emergency technologies is a plus.

Strong ability to empathize with users at all organizational levels, from frontline call-takers to supervisors and decision-makers.

Skilled in conducting discovery interviews, synthesizing feedback, and identifying new areas of unmet needs that can drive new business opportunities.

Expertise in defining customer-centric strategies and roadmaps aligned with business goals and measurable outcomes, balancing short-term execution with long-term vision, while connecting strategy to organizational objectives.

Exceptional communication skills with experience managing cross-functional and external stakeholders and leading without direct authority.

Demonstrated ability to facilitate team success across interrelated product roles with cross-dependencies.

Strong analytical skills with experience using data to validate hypotheses, measure outcomes, and guide decisions.

Self-starter with a bias for action, comfortable in fast-paced environments and navigating ambiguity.

Experience working in a high-tech software development environment.

Expertise in VoIP and SIP voice platforms, cloud-native services, legacy 911 technologies, connectivity protocols, PSAP solutions, next-gen call-handling solutions, AI, and machine learning is an advantage.

Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for!

Benefits

Why You’ll Love It Here

️ Comprehensive healthcare (medical, dental, vision).

401(k) matching—because your future matters!

️ Unlimited vacation days (yep, really!).

Parental leave—family first!

Health & wellness perks to keep you feeling great.

️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right?

Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference.

Our Promise

At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts.

Let’s make the world safer together!

(Note: We are unable to sponsor employment visas)

The pay range for this position in New York City is $190k-220k. + equity + benefits). Base pay offered may vary depending on job-related knowledge, skills, and experience.