Assistant Food & Beverage Manager - Resort Pools

Overview

The Assistant Food & Beverage Manager is responsible for assisting the Food & Beverage Manager. They will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Assistant Food & Beverage Manager will always conduct themself in a manner that supports the guiding principles of Terranea Resort. The Assistant Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times.

Responsibilities

Maintains a commitment to customer service and guest satisfaction

Leads and supervises the outlets team

Assists with preparing forecasts and reports and assists in the development of the food & beverage budget

Ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations

Takes initiative to develop and execute new promotions, events, etc.

Enforces high standards of hygiene and sanitation within the outlets

Tracks payroll and revenue daily

Ensures the security of monies, credit and financial transactions

Assists with establishing par levels for supplies and equipment

Supervises the performance, attendance, attitudes, appearance and conduct of service team

Manages timely completion of performance appraisals of service team

Assists in monitoring and maintaining the outlets' systems and equipment to ensure their optimum performance

Develops and implements controls for expense management

Helps to implement strategies to continually improve revenues

Assists with the development, training and inspiration of outlets staff for promotion

Assists with the design and implementation of training programs

Empowers team to exceed service standards

Instills a calm, organized approach in all stressful situations

Works with HR to recruit and hire staff

Helps to monitor time punches in Timesaver, ensuring accurate payroll for all associates

Completes all proper new hire and termination paperwork

Assists with ordering all necessary office supplies and ensures proper stocking levels

Maintains a safe and pleasant work environment

Ensures cleanliness of outlets' storage rooms

Promotes high associate morale

Recommends discipline and/or termination when appropriate of team members

Takes a proactive approach to coaching and counseling

Conducts staff meetings as necessary

Attends appropriate resort, division and department meetings

Resolves guest issues promptly and with great care and effectiveness

Maintains a strong knowledge of hospitality trends, especially food & beverage

Utilizes labor management tools to schedule and control labor costs

Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest

Interacts with resort staff in a professional manner, assisting other departments with necessary information

Always maintains a professional demeanor and attitude

Communicates all pertinent information to the outlets team

Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver. Additional Duties & Responsibilities:

Provides general resort information for guests

Maintains an up to date working knowledge of all resort amenities as well as any special events

Up sells other resort services and amenities to guests

Maintains a professional appearance. Follows all Terranea Resort dress code standards

Remains alert, courteous and helpful to the guests and colleagues at all time

Performs other related duties as assigned Qualifications

Must have excellent leadership skills

Must be a positive example for staff

Must be able to work well under pressure

Must be able to accurately follow instructions, both verbally and written

Must be highly detailed orientated

Must have excellent computer skills

Must have strong working knowledge of Microsoft Office programs

Must be able to work in a fast paced environment

Must have excellent listening skills

Must possess excellent communication skills

Must be professional in appearance and demeanor

Must always ensure a teamwork environment

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must have the ability to deal effectively and interact well with the guests and associates

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Must have a passion for creating an exceptional experience for all guests Experience, Education, & Licensure:

High school diploma or equivalent required

Two or four year degree in field of choice preferred

At least 3 years of food and beverage experience required

Prior Four or Five Star experience preferred

At least two years supervisory experience preferred

Valid Food Handler and RBS Certification required

Compensation:

Base Pay Start Rate: $68,640/Yr. - $72,000 / Yr + Bonus Potential

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

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