Service Manager

Service Manager

Location: Carlsbad, NM

Job Id: 5167

of Openings: 1

Service Manager (Carlsbad, NM) Pay: $120k-$150k DOE Expiration Date of Job Posting: Continuous POSITION SUMMARY: Winn-Marion is a well-established automation provider that sells, installs, and services cutting-edge industrial technology. We are looking for a leader with the drive and desire to build a World Class Automation and Electrical installation and maintenance team. As the Service Manager you must ‘Lead from the Front’, organizing your team to safely meet and exceed our customers’ needs. The quality of our electrical installations should be nothing less than perfect. Meeting deadlines is critical to the success of our customers. Meeting these deadlines often requires working long hours in extreme weather. If you think you are up for this challenge, I would love you to apply. JOB QUALIFICATIONS:

High school graduate or GED equivalent from an accredited institution.

Previous automation experience in the oil and gas industry is required.

Valid driver’s license with good MVR is required.

Prior supervisory experience required.

Must be of sound physical health due to the rigors of the work.

Must be a quick learner, follow instructions, and team well with others.

Able to speak, write, and read the English language.

Must demonstrate computer skills, especially with Microsoft Office.

Mechanical aptitude and experience, familiar with electrical installations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Comply with all safety work procedures and maintain a safe and clean work environment.

Supervise and coordinate the work of Technicians.

Prepare, install, and provide service maintenance of all company products at client sites.

Participate in the recruiting, selecting, orienting, and training process of new employees.

Provide coaching, mentoring, training, and leadership to direct reports.

Resolve personnel problems by investigating issues, identifying solutions, and taking action.

Monitor employee performance and administer employee performance reviews.

Ensure employees keep accurate records of all hours logged, inventory parts used, and services performed.

Provide excellent service to customers, including going on sales calls to them or checking in by phone to them for service feedback.

Maintain professional behavior and proper communication with internal and external contacts, including company employees, customers, and outside vendors.

Ensure that employees are complying with company policies, work protocols, and follow all safety rules.

Provide Corporate and customers with all necessary reports in a timely manner.

Assist sales personnel by performing well site layouts, making equipment and product lists, and helping with customer quotes.

This position requires that the manager be billable whenever practical and mostly active in the field.

OTHER JOB FUNCTIONS:

Effectively manage time, projects, and employees.

Successfully complete requested training classes and maintain all necessary safety certificates.

Assist with inventory counts, when needed.

Maintain a sound understanding of all industry safety norms and regulations.

Properly utilize and care for and secure all company tools, supplies, and vehicles.

Efficiently follow orders from Management.

May require travel to other company locations for billable work or training.

Checks and responds to all company communications on all scheduled workdays, including voicemail, emails, and text messages.

Complies with all applicable Company safety requirements.

Perform other duties as assigned.

WORK CONDITIONS:

Able to work in different working environments, including extreme weather environments.

Able to stand for long periods and endure a lot of physical stamina due to loading and unloading work.

Able to lift, push, pull, and move up to 60 pounds.

Able to perform general office administrative activities.

Able to climb stairs, work at heights, or in confined spaces.

Maintain regular and on-time attendance. Position is 50 hours per week but may exceed 50 hours per week.

Winn-Marion offers eligible employees a generous benefits package, including the following:

Paid Time Off (vacation days, rest days, sick days, holidays, birthday, and a floating holiday all amounting to a minimum of 27 days annually)

Medical, Dental, Vision and Life Insurance

FSA and HSA Options

Discounts offered via Perks at Work

401(k) + matching

Profit sharing

Employee Assistance Program

Eligibility for benefits depends on the type of positions and whether the position is full-time, part-time, or temporary. Any offer of employment is contingent upon passing pre-employment requirements, including drug screen and criminal background check. Equal Opportunity Winn-Marion does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally pr

Pay Range: $120,000 - $150,000 per hour