Float Retail Supervisor

This is a float position and will require travel to provide coverage to the North Shore Bank- South network of branches.

Overview

The Float Retail Supervisor (FRS) is responsible for providing direct customer service in our Retail Branch network. The FRS will assist the Float Team and the Float Retail Manager (FRM) to provide full branch services. The FRS will help the assigned branch achieve its checking, service, and operational goals.

Leadership, flexibility, dependability, and excellent communication skills are required.

Ability to travel to any one of our locations is mandatory.

Easily adaptable and able to work with a diverse workforce and customer base.

Strong flexibility in work schedule. Performs supervisory and administrative functions to ensure the ongoing effectiveness of branch operations in conformance with established bank policies and procedures. Oversees lobby and teller line and assists in the coordination and delegation of work assignments. Demonstrates leadership, accountability, dependability, professionalism, teamwork, and excellent communication skills in every interaction.

Primary Accountabilities / Responsibilities:

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

Superior Service Quality

Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention.

Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization's competitive position within the marketplace.

Promote collaboration and communication with all other departments to achieve customer and employee satisfaction.

Project a positive tone of appreciation for the contributions of other departments' team members Lending

Maintains a strong knowledge of our consumer and home equity products (where applicable), regulations, and processes. Leadership and People Management

Work with the FRM to maintain open lines of communication with the Float Team and ensure timely communication of pertinent information.

Be innovative and offer new ideas on current processes/routines.

Consistently meet/exceed individual, branch, and Bank goals.

Provide ongoing input and recommendations in support of employee performance management. Operations and Compliance

Ensure compliance with the Federal and State laws as well as the Bank's policies and procedures.

May assist with the completion of required periodic audits, month end reports, and inventories in a timely manner. Education And Experience:

Associates degree or similar course work/training

Minimum of 2 years customer service experience/sales experience

Minimum of 2 years supervisory experience

Prior Assistant Branch Manager experience is a plus

Computer skills required

Knowledge of Microsoft products a plus

Fluency in a second language is a plus

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.