VoIP Technician

Telecom/VOIP Technician

Kings Point, NY

6+Months Contract

Job Description

• Knowledge of Cisco call manager and Cisco Unity VM

• Program and trouble shoot VOIP phone and telecom issues

• Administer licensing and users on call Manager

• Help manage physical connections coming in from ISP for demarc/fiber/POTS/Fax lines

• Perform network cable pulls and install network drops

• Work with the network team in resolving network, wireless and VoIP issues

• Resolve trouble tickets with Help-Desk team with end to end resolution

• Maintain and support tributary equipment belonging to USMMA

• Basic physical layer troubleshooting for Network Switches and fiber connections

• Support Wireless access points and WAP installations

• Perform other duties that can arise in support of USMMA

• This position is 100% On-Site at Kings Point, NY

Qualifications

• 1- 3 years experience working with VOIP Call manager

• 1-3 years experience with Network and wireless equipment

• 1-3 years experience performing network cable pulls, network drops and fiber connectivity troubleshooting

• 1-3 years experience working with ISP, demarc, fiber, POTS and Fax line connections

• CCNA or VOIP certification preferred

• Attention to Detail – able to efficiently process individual tasks quickly and accurately

• Integrity – ability to be honest and maintain strong moral principles

• Procedure Development – ability to develop, maintain and drive standardized processes, procedures and work flows through the organization

• Attitude - driven to constantly learn and adapt to new technologies and solutions

• Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students

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