Secret Cleared ServiceNow Administrator

Job Title: Secret-Cleared ServiceNow Administrator

Location: Chantilly, VA (Onsite)

Clearance Required: Active DoD Secret Clearance (minimum)

Job Summary:

Alldus are seeking a ServiceNow Administrator to join our client's team in Chantilly, VA, supporting mission-critical systems and workflows for federal clients. This position requires an active Secret clearance and involves full-time onsite work. The ideal candidate will have a strong background in ServiceNow administration, a proactive approach to problem-solving, and the ability to work in a secure and dynamic environment.

Key Responsibilities:

Configure and maintain core ServiceNow modules, including Incident, Problem, Change, Request, CMDB, and Knowledge Management.

Support ServiceNow upgrades, patches, and system maintenance activities.

Implement workflows and automation using ServiceNow Flow Designer or legacy workflow editor.

Manage user access, roles, and permissions by security policies.

Create and maintain reports, dashboards, and performance analytics.

Collaborate with developers, business analysts, and stakeholders to gather requirements and implement ServiceNow solutions.

Troubleshoot issues and provide support for ServiceNow-related inquiries.

Ensure compliance with DoD and federal cybersecurity standards and documentation procedures.

Participate in change management and release planning meetings.

Maintain system documentation, procedures, and change logs.

Required Qualifications:

Active Secret clearance (DoD) – mandatory.

1+ years of hands-on experience administering the ServiceNow platform.

Solid understanding of ITSM best practices and ITIL framework.

Experience with ServiceNow system administration, scripting (JavaScript), and integrations.

Ability to communicate effectively with technical and non-technical stakeholders.

Strong attention to detail and problem-solving skills.

Work Environment:

Full-time onsite position in Chantilly, VA.

Secure facility; adherence to clearance protocols required.

Collaborative team environment with opportunities for professional growth.