Senior Site Reliability Engineer

Position and purpose:

The Senior Site Reliability Engineer is responsible for supporting the stability of our environments across Illuminate Clients. This includes the day-to-day operations for points of contact with client services organizations to support implementations, account management, or support. Acting as the advocate and trusted advisor to ensure that solutions are developed to resolve the client’s business challenges through leveraging Illuminates’ expertise and capabilities. And contributing to the roadmap to advance Illuminates aims with advancements in our infrastructure.

Education and Experience:

Bachelor’s degree in computer science or related field from an accredited university or related experience.

Minimum 6 years’ experience in technical role.

Development in healthcare related industry.

Competencies and work style:

Have a breadth of knowledge of our Products, SDKs, and fluency with one or more programming languages, including but not limited to Javascript, C#, Python, or Clojure.

Manage communications and expectations with internal stakeholders maintain positive relationships.

Seek to reproduce customer issues, which may include writing or modifying code, and, when necessary, work closely with multiple sub-departments within engineering to a speedy resolution.

Contribute useful content to our internal Knowledge Base and create code samples, tutorials, and articles for the external Knowledge Base.

Work with our Development team and Data Science team to build out new systems and enhance our current systems.

Key responsibilities and essential functions:

Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding

Partner with development teams to improve services through rigorous testing and release procedures

Participate in system design consulting, platform management, and capacity planning

Create sustainable systems and services through automation and uplifts

Balance feature development speed and reliability with well-defined service-level objectives

Improve reliability, quality, and time-to-market of our suite of software solution

Skills and Qualifications:

Bachelor’s degree (or equivalent) in computer science or related discipline

6 years of professional SRE experience

Experience with standardized orchestrated deployments using Kubernetes, Docker, Terraform, Ansible, Chef, Puppet, etc.

Proactive approach to identifying problems, performance bottlenecks, and areas for improvement

Experience with relational databases such as SQL server or PostgreSQL

Experience with Lucene derivatives such as SOLR or Elastic Search

Experience managing hypervisors: VMware, Proxmox

Experience with Linux and Windows Administration

Experience with various cloud solutions: AWS, Azure, GCP

Experience designing and implementing effective logging/monitoring solutions

Job Type: Full-time

Pay: $130,000.00 - $160,000.00 per year

Benefits:

401(k)

Dental insurance

Flexible spending account

Health insurance

Health savings account

Paid time off

Parental leave

Vision insurance

Schedule:

Day shift

Monday to Friday

Work Location: In person