Senior Network Support Engineer

Duration: 12 months with yearly renewals

Location: Paramus, NJ (full time onsite for about a month, hybrid at 3x a week after)

Pay: $45-47/hr W2

Our client, one of the largest service providers in the world is seeking an experienced Technical Service Manager with previous experience in telecom QA, troubleshooting and issue resolution with the ideal candidate having previous IOT experience.

Responsible for sustainment of new programs relative to new product delivery, systems architecture, process enhancements, infrastructure and security.

Key Roles and Responsibilities:

Provide technical solutions for network, connectivity, provisioning, processes and practices.

May assist in the coordination of support, evaluation and partnership with technical vendors, outside consultants and internal dotted line resources.

Part of a 24X7 staff delivering technical support team.

Participates in a rotating on call process

Provides the technical troubleshooting and leadership required to recover from the most complex network, IT related incidents.

Identification of root cause, resolution, work arounds, testing and implementation of vendor/IT fixes or design changes.

As a Subject Matter Expert works closely with business partners to identify/quantify business issues associated with specific projects, develop/implement business strategy, and assist in setting strategic technical direction in support of customer facing organizations.

May assist in providing leadership for projects, including collaborating with the customer/vendor/supplier to develop business cases, defining business and/or technical requirements and preparing detailed plans and schedules.

May lead cross- functional teams on specific issues and/or projects.

Responsible for maintenance and outage management/communications.

Deep technical knowledge and subject matter expert on AT&T technologies. Especially IoT

Education:

BS degree in Math, Science or Engineering, Computer Sciences or Operations preferred or equivalent related network experience.

Required Experience:

5-8 Years of Service Management/Tier 3 Support Experience

3-4 Years of QA, Troubleshooting and Issue Resolution Experience with Wireless RAN and Core Networks, IOT if possible

3-4 Years of experience in a customer facing Service Management capacity

3-4 Years of Telecom/Service Provider experience

Telecom Network Experience and previous experience troubleshooting routers, switches, RAN equipment and network devices

Previous IOT experience highly desired

Desired Experience:

Previous AT&T experience desired but not required

Previous AT&T Cisco/Jasper experience desired but not required