Bilingual Call Center Representative

1st Choice is on the lookout for a dynamic Bilingual (Fluent in English and Spanish) Call Center Representative to support our esteemed commercial client. If you're passionate about providing top-notch service, problem-solving, and making a positive impact, this opportunity is tailor-made for you!

Location: Burtonsville, MD

Working Hours: Monday - Friday, 8:30 am - 5:00 pm

Call Center Associate Job Duties:

Answering customer calls for Client Services Call Center

Maintain customer records by updating account information on eTIMS system

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problem by utilizing Montgomery County Parking Business Rules.

Expedite correction or adjustment to supervisor, complete daily call logs; follow up to ensure resolution.

Fax appropriate documentation.

Escalate customer complaints or callback requests to the appropriate supervisor.

Must be able to work holidays not honored by Division of Parking Management- Montgomery County E.g.: Columbus Day

Contribute to team effort by accomplishing related results as needed.

Any other duties assigned.

Skills and Qualifications:

Previous Call Center Customer Service experience preferred, good Communication and Listening skills, Quality Focus.

Computer Skills- (Microsoft Word)

Problem Solving, Documentation Skills, Phone Skills, Bilingual, Resolving Conflict, Analyzing Information,

Multi-tasking, edit customer accounts by adding and documenting information. Etc.

Professional and Courteous when answering calls