CSR/Dispatcher

SERVICE TITAN EXPERIENCE IS REQUIRED.

Benefits

We offer medical, dental, vision and life insurance, paid holidays, paid vacations, paid sick days, profit sharing, performance bonuses and several company sponsored events each year

If you possess the requisite qualities and are prepared to take the next step in your career, Water Heater Man, Inc. provides an extraordinary environment to work and develop

Compensation Package

6 paid holidays

11 paid vacation days 1st yr, 3 weeks after 2 yrs, 4 weeks after 5 years

5 paid sick days-don't use sick pay and we will reward you for staying well

$350 towards medical/dental/vision insurance premiums

$50,000 life and AD&D insurance paid by company

Regular performance bonuses

401(k) with regular profit sharing contributions

Company sponsored functions throughout the year (some adult only, some including the family)

Qualifications

Maintain a positive and dedicated demeanor to contribute to the company's positive work environment

Technologically savvy, learns and implements new software, and systems quickly, good typist, and proficient with phone systems

Personality that blends well with a fast-paced, goal-driven environment

Highly organized with exceptional follow-through abilities

Ability to build trust, diffuse conflict and hold others accountable

Strong verbal and written communication

Responsibilities

Technicians depend on Dispatchers to ensure that each task is assigned to the right individual

If you thrive on being in command and providing clients with a sense of assurance in our services, we have an ideal opportunity for you

Relay accurate information to technicians, ensuring proficient, quality customer experiences

Manage the whereabouts and needs of every technician in the field

Be professional and establish customer rapport, encouraging repeat business

Respond to customer requests, resolve issues, and promote the brand

Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders

Update customers throughout the day on the technician's progress

Enhance the success of technicians by familiarizing yourself with their preferences, skills, licenses, and communication abilities

Develop a proven track record in customer service

Organize and oversee the scheduling of technicians for various service and maintenance appointments

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.