Summary:
The main function of an IT project/program manager is to plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.
Job Responsibilities
- Lead company’s repair service process improvement projects and initiatives through evaluation and documentation of current work processes and identification of improvement strategies.
- Facilitate business requirement gathering and manage comprehensive project documentation
- Evaluate business needs and initiate quantitative and/or qualitative analysis to support project proposal or evaluation results
- Work closely with project teams to monitor project scope and provide timely status / situation updates to all relevant stakeholders
- Manage relationships and expectations of both internal and external project stakeholders
- Direct and perform ad-hoc projects and analysis as assigned by management, working independently or with cross functional teams
- Review project plans to plan and coordinate project activity.
- Manage backup, security and user help system.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Provide users with technical support for computer problems.
Skills:
- You enjoy working in fast-paced environment and leading multiple projects at once
- You have verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- You have the ability to work independently and manage one’s time.
- You have the knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
- You have the knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
- You have the knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
- You have the knowledge of computer software, such as Visual C#, Java, JSON, Node, Oracle, SQL, etc.
Education/Experience:
- Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
- MBA or other related advanced degree preferred.
- PMI or PMP certification preferred.
- 3-5 Years’ experience required
Top 3 Skills:
Customer communication and interpersonal skills
IT system build project experience
IT systems management experience
*Korean Bilingual Required Verbal and Written*