Contract Sales Ops Coordinator

JOB OVERVIEW

As a Contract Sales Operations Coordinator, you will be responsible for managing Sales Order Allocation & Fulfillment functions for the Asia Pacific and Latin America business. This role is a key member of the regional leadership team, your analytical skills and insights will optimize our supply and ensure on-time fulfillment for our customers.

As the Sales Operations Coordinator, you will have an opportunity to:

Act as the primary business interface between the Sales Operations & Distributors, including our distribution centers in California, Singapore, and Vendor locations.

Manage automated Allocation and Delivery creation jobs in SAP and partner with IT on job scheduling and optimization; maintain customer master and sales order allocation priority logic in SAP

Support manual delivery creation (force logs) for exceptions outside of automated logic

Build strong relationships with marketing teams to understand product release strategy to time the appropriate release of products with our go-to-market strategy

Provide weekly outbound delivery forecasts (Units/$) to help our distribution centers plan short term and long-term labor requirements; alert the leadership team to shipping delays and processing expectations

Partner with supply chain team to track vendor PO updates and coordinate backorder rescheduling as required

Collaborate with global supply chain teams to manage quality process and alert Customer Success teams of inventory issues, shortages, or PO overages

Partner with Demand Planning teams to perform material master maintenance and reject “dropped” and “oversold” items after each buy; regularly audit material master status and purchase req status

Coordinate stock transfer request approvals between distribution centers

Monitor sync of products between WMS with ERP (Highjump > SAP) and partner with supply chain and distribution teams to properly adjust stock when necessary

Closely monitor all drop ship and cross-dock POs to ensure on time delivery and timely invoicing according to revenue recognition guidelines

Build strong relationships with internal and external stakeholders to provide exceptional support to surprise and delight our customers with every engagement

Other duties and administrative tasks as required

You have:

A minimum of 3-5 years’ experience in Allocation & Fulfillment, Sales Operations, Vendor Management, Supply Chain, or similar operations experience is required

Computer proficiency in Excel, Word and Outlook with strong interpersonal skills required

Working knowledge of SAP Allocation and Delivery Functions is required

You might have:

Spanish Speaking is a plus

Experience within the MX, Bike and Action Sports Lifestyle Industry is a plus