Senior Manager of Data Quality and Data Governance (ServiceNow

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational

excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Title: Senior Manager of Data Quality and Data Governance (ServiceNow Required)

Location: Atlanta, GA (Hybrid)

Duration: Fulltime/Permanent

Responsibilities:

Lead the development and execution of data quality strategies across the organization.

Collaborate with IT and business units to ensure alignment on data quality objectives.

Conduct regular audits and assessments to identify data quality issues.

Develop and maintain data quality metrics and KPIs.

Facilitate training sessions and workshops to enhance data quality competencies among staff.

Report on data quality initiatives and progress to senior leadership.

Ensure compliance with data governance policies and regulatory requirements.

Develop and implement data quality standards, policies, and procedures.

Collaborate with cross-functional teams to identify and address data quality issues.

Drive initiatives aimed at improving data accuracy and reliability.

Oversee data quality assessments, audits, and continuous improvement processes.

Comprehensive data quality strategy and framework.

Regular data quality assessment reports and dashboards.

Action plans for data quality improvement initiatives.

Documentation of data governance policies and procedures.

Training materials and workshops for data quality awareness.

Monthly progress reports to senior management.

The selected candidate will be responsible for ensuring the quality of data by implementing various data quality checks and measures. This includes establishing data standards and policies and ensuring adherence to these standards with a focus on improvement of data quality and trust.

Work collaboratively with cross-functional teams, including engineering, operations, and business groups to ensure that all quality initiatives are aligned with the organization’s overall business objectives.

Responsible for defining and implementing data quality checks and data reconciliation rules in partnership with business stakeholders, technical data architects and data engineers to ensure data integrity.

Engage with stakeholders across the organization to identify data quality needs, draft requirements, assist in the development of data quality checks, track, monitor, and report of the overall health of data in the organization.

Ensure that all quality-related documentation is complete and accurate, including specifications, procedures, and process flows.

Analyse and extract data from various sources to build user-friendly analytic solutions for business use.

Qualifications:

• Bachelor's/Graduation/Equivalent: BE/B- Tech, MCA, MBA • Excellent Communication skill and effectively interact with business user

Preferred qualification!

Proven experience in data management and data quality leadership roles.

Strong understanding of data governance principles and best practices.

Experience with ServiceNow’s products and relational databases

Excellent analytical skills and experience in data analysis tools.

Ability to lead cross-functional teams and manage complex projects.

Strong communication skills, both written and verbal.

Bachelor's degree in data science, information management, or related field; advanced degree preferred.

Certification in data management or data governance is a plus.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together

The approximate annual base compensation range for this position is $130,000 to $140,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles “Los Angeles, California based candidates are not eligible for this role. Schenectady, NY area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.