ERP PROGRAMMER/ANALYST - ServiceNow

IT ERP APPLICATIONS

FULL TIME / 8AM - 5PM / 8- HOURS PER PAY

The ERP Programmer/Analyst Sr :

• Provides advanced-level programming and systems analysis support for a broad array of strategic/tactical projects as assigned.

• Participates in all areas of project life cycle, including: project definition, project estimating, systems design, computer programming, systems implementation, maintenance, upgrades, and documentation. Particular emphasis is placed on the implementation of integrated hospital/corporate computer systems.

• Functionally provides technical guidance to entry- and intermediate-level programming staff

• Acts as leader and coordinator of team assignments and goals

• Has no administrative supervisory responsibility

• Is free to interact within general guidelines in a broad scope of responsibility to recommend, design, develop, and implement information systems that meet departmental objectives within functional area of responsibility

• Is required to draw upon his/her practical experience, and demonstrate development of extensive operational technical knowledge as well as advanced knowledge in developing business relationships and partnerships

• Demonstrates the ability to integrate advanced technical skills with knowledge of the business to provide effective information systems solutions

• Demonstrates the ability to handle all activities of developing an information system, from initial project review and scope definition to final systems implementation, with only minor supervision and direction

• Will respond to the software malfunctions of assigned systems and provide support and assistance to operations and users to correct and avoid future recurrence of production application problems

Education: Associate Degree w/6+ years job experience & 3 years ERP experience required.

or

Bachelor Degree w/4+ years job experience & 2 years ERP experience required.

IT area of study or related area required. Related areas of study include Nursing, Medical Technology, Radiology, Mathematics, Engineering, Biomedical Engineering, Laboratory, Pharmacy, or Medicine.

Certification: Project Management Certification is preferred

Experience: Please see the experience requirements located in the education section. Requires knowledge of the Microsoft Office Suite of applications, and good analytical and documentation skills

Skills/Other:

• Demonstrated ability to technically contribute as a team member to strategic and tactical projects

• Employee possesses knowledge and ability to accept independent responsibility to lead tactical projects of advanced complexity

• Proven analytical and problem-solving skills

• Proven organizational skills and ability to perform multiple tasks simultaneously

• Proven effective interpersonal and communication skills when interacting with technical staff, management, customers, vendors, other employees, physicians, patients, and visitors

• Proven verbal and written communication skills

Competencies Required:

Specific Competencies:

• Provides a senior level of application/network/server/AS400/Mainframe/etc. troubleshooting by the following:

o Knows the application platform and database for each application supported

o Demonstrates the ability to use remote control software (i.e. PCAnywhere, Proxy, etc.) to aid application issue resolution

o Knows where and what to look for when monitoring the application on a server to verify a backup was done

• Demonstrates an understanding of Active Directory (AD) for those applications that use AD for security

• Knows, understands and provides input to the Disaster Recovery plan for each application he/she supports

• Monitors Information Systems operating parameters for compliance guidelines

• Implements and maintains notification process/procedures for equipment failures and performance degrading situations

• Maintains service recovery procedures