Technical Engagement Network (TEN) Help Desk Technician

Description

Technical Engagement Network (TEN) /Help Desk Technician

Location: Arlington, VA

Must have an active Secret Clearance

Nightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN) Help Desk Technicians to support this critical customer mission.

Responsibilities:

- Serve as the first level Help Desk for the TEN Lab’s systems and accounts

- Assist new user setup of equipment, accounts and tools

- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner

- Create and maintain accurate Tickets for Help Desk activities

- Good problem solving skills

- Work with Asset Management to support accurate records and maintain a good accounting of assets

- Support the implementation of new technologies and equipment in the lab environment,

- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.

- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure

- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions

- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

Requirements

Required Skills:

- U.S. Citizenship

- Must have an active DoD Secret clearance, TS/SCI clearance is preferred

- Must be able to obtain DHS Suitability

- 1+ years of directly relevant experience

- Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS

- Proficiency and proven capability in the following areas:

- Asset management practices and principles

- Help Desk ticket processing and procedures

- Good Customer support

- Ability to keep detailed notes

- Must be able to work collaboratively across physical locations

Desired Skills:

- Experience with writing technical procedures and standard operating procedures

- Virtualization automation and optimization

- Experience with Virtual Private Networks (VPN)

- Experience with virtual desktops (Citrix, VMWare)

Required Education:

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.

Desired Certifications:

- Security+

Company Overview:

Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

Our Core Values help us in our mission. They include:

OUR CORE VALUES

Identifying the~RIGHT PEOPLE~and developing them to their full capabilities

Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner

We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence

Our mantra is “~Simple*Secure*Speed~” in delivery of innovative services and solutions

Benefits

Medical

Dental

Vision

Basic Life

Long Term Disability

Health Saving Account

401K

Three weeks of PTO

10 Paid Holidays

Pre-Approved Online Training