Membership Assistant

Membership Assistant

Position Overview

The Orange County Chamber of Commerce is seeking a detail-oriented, enthusiastic Membership Associate to support our growing member base. This role is a dynamic blend of administrative work, sales, customer service, and accounts receivable/collections. The ideal candidate will be a self-starter with strong communication skills, a professional demeanor, and the ability to manage multiple priorities in a fast-paced environment. They will be seeking an organization that will provide career growth and longevity.

Key Responsibilities

Administrative Support

Maintain and update the Chamber’s membership database with accuracy.

Process new member applications and renewals.

Prepare invoices, reports, welcome packets, and other materials.

Manage email communications and coordinate member follow-ups.

Monitor outstanding balances and initiate communications in a professional and courteous manner.

Collaborate with the team to track payments and follow up on overdue accounts.

Sales & Member Engagement

Assist with member outreach to promote benefits, events, and programs.

Support membership recruitment efforts by following up with leads and prospects.

Assist in onboarding new members and ensuring a smooth transition into the Chamber community.

Customer Service

Serve as a primary point of contact for current and prospective members.

Provide exceptional service by answering questions, resolving issues, and offering resources.

Qualifications

High school diploma or equivalent required; Associate’s degree a plus.

Minimum 2 years of administrative or customer service experience; experience in sales or collections preferred.

Excellent verbal and written communication skills.

Strong organizational and time management abilities.

Comfortable with technology and database systems (CRM experience a plus).

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Friendly, team-oriented, and committed to delivering outstanding service.

Must possess have reliable transportation.

Must be able to work one early morning and one late night per month, and as requested for special events. Must be able to work one Saturday annually for signature event.

What We Offer

A collaborative and mission-driven work environment.

Opportunities for growth and professional development.

The chance to support and engage with a diverse and dynamic business community.

PTO, Quality of life work environment inclusive of summer hours, gym membership & more

To Apply:

Please send your resume and a brief cover letter to Alexa Keyser: