Office Manager

Our well-established client in the industrial services sector is seeking a highly organized and proactive Office Manager to support field operations and technician coordination. This is a full-time, on-site role located near East Greenbush, NY.

Responsibilities of the Office Manager will include:

Coordinate and schedule comprehensive annual training programs for field technicians, including product knowledge, safety protocols, and customer-specific site requirements.

Lead training sessions covering laptops, Microsoft Office tools, proprietary software, and essential industry applications.

Create and implement standardized operating procedures (SOPs) to improve workflow efficiency and consistency across departments.

Oversee day-to-day operations for a service fleet, managing maintenance schedules, operational costs, and regulatory compliance.

Manage all aspects of a rental division, from quoting and logistics to service coordination and contract conclusion.

Administer purchase order processes in line with work orders, including tracking returns, billing accuracy, and inventory reconciliation.

Review and record weekly technician service hours to ensure proper billing and payroll processing in accordance with policy and deadlines.

Prepare tailored annual contracts for preventative maintenance services based on specific customer sites and equipment needs.

Maintain comprehensive and organized digital records, including service reports, equipment data, site images, and combustion recordings. Job Requirements

Qualifications of the Office Manager:

Strong administrative and organizational skills with demonstrated experience supporting field service teams.

Proficiency with Microsoft Office Suite and experience training others on software applications.

Solid understanding of fleet management and inventory/purchasing processes.

Excellent communication and problem-solving abilities.

Prior experience in technical service, facilities, or industrial operations is a plus.

Pay for this position is commensurate with experience and education, ranging roughly from $50,000 - $65,000.

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redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.