Logistics & Sales Operations Manager

OVERVIEW

We're seeking a dynamic and experienced General Manager to lead operations at our high-volume distribution center. This role is critical in overseeing end-to-end performance across warehousing, distribution, production, sales, team development, and financial oversight. The General Manager acts as the senior-most leader on site and is responsible for ensuring efficient operations, exceptional customer service, regulatory compliance, and strong financial results.

KEY RESPONSIBILITIES

Operational Leadership: Own day-to-day management of the HUB, including production planning, delivery coordination, staffing, and scheduling. Ensure smooth collaboration across departments and timely fulfillment of customer orders.

Financial Management: Take full responsibility for the HUB's financial performance, including budgeting, cost control, and profit & loss (P&L) oversight. Identify opportunities for cost savings and improved efficiency.

Sales Enablement & Customer Success: Partner with the sales team and customers to support revenue growth, maintain high customer satisfaction, and address service issues as needed. Actively contribute to business development and account retention.

People Management: Lead, coach, and develop exempt and non-exempt staff, including warehouse, office, and driver teams. Foster a culture of accountability, safety, and continuous improvement.

Inventory & Logistics: Ensure inventory accuracy, optimize warehouse layout and flow, and manage inbound/outbound logistics to meet internal and customer delivery timelines.

Compliance & Safety: Enforce DOT, OSHA, and internal safety standards to maintain a secure and compliant operation. Champion a safety-first mindset across the facility.

Performance Reporting: Regularly report on KPIs and key metrics to regional leadership. Use data to drive informed decision-making and adjust operations as needed. WHAT WE'RE LOOKING FOR

Minimum 5 years of leadership experience in distribution, warehouse, logistics, or similar operational environments

Proven P&L management experience and financial acumen

Excellent leadership and interpersonal skills with the ability to motivate cross-functional teams

Strong organizational and problem-solving skills; comfort working in a fast-paced, hands-on environment

Working knowledge of ERP systems, warehouse tools, and data/reporting platforms

A valid driver's license and ability to pass a DOT physical

Mechanical aptitude and willingness to occasionally assist with equipment or product handling

College degree preferred, or equivalent experience