Director of Account Management

Director of Account Management

North Jersey

$100,000 + Bonus

Our client is seeking an experienced and process-driven Director of Account Management to lead our account management team and drive client success for our organization. This strategic leadership role requires a seasoned professional with a proven ability to manage people, optimize processes, and foster strong client relationships.

Responsibilities:

Oversee a team of 4 direct reports and 16 indirect reports, providing direction, mentorship, and performance management to ensure team alignment with company goals.

Develop, implement, and refine account management processes to enhance efficiency, client satisfaction, and retention.

Collaborate with sales, marketing, and product teams to align account strategies with organizational objectives.

Monitor key performance indicators (KPIs) to assess team productivity, client health, and revenue growth, adjusting strategies as needed.

Serve as the escalation point for complex client issues, ensuring timely resolution and maintaining high service standards.

Drive account expansion by identifying upsell and cross-sell opportunities within existing client portfolios.

Conduct regular team meetings, training sessions, and one-on-one coaching to foster a culture of accountability and continuous improvement.

Prepare and present reports on team performance, client status, and strategic initiatives to senior leadership. Qualifications:

Bachelor's degree in Business, Management, or a related field; advanced degree preferred.

Minimum of 5 years of experience managing people, with a demonstrated ability to lead and inspire diverse teams.

Proven track record of managing at least 4 direct reports and overseeing larger indirect teams (e.g., 16+ individuals).

Strong process orientation, with expertise in designing and implementing scalable workflows.

Exceptional leadership, communication, and interpersonal skills to build trust with team members and clients.

Analytical mindset with the ability to leverage data to drive decisions and improve outcomes.

Experience in account management, client services, or a related field, preferably in [industry/sector].

Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.