Retail Store Assistant Manager (Seasonal)

Position: Retail Store Assistant Manager

Location: Greater Yellowstone National Park Area as Assigned

Reports To: Retail Store Manager

Status: Full-Time / Seasonal (April through October) / Non-Exempt

Summary Description:

Yellowstone Forever (YF) is the official nonprofit partner of Yellowstone National Park. Our mission is to protect, preserve, and enhance Yellowstone National Park through education and philanthropy. YF connects people to Yellowstone through outstanding visitor experiences and educational programs and translates those experiences into lifelong support of the park and philanthropic investment in its future. Our educational programming and products help people enhance their understanding and appreciation of the wildlife, natural wonders, and cultural history of the park. YF's operations include Park Stores in and around Yellowstone; the Yellowstone Forever Institute, which offers in-depth educational programing for people of all ages; and a supporter program which raises funds for priority park projects.

The Retail Store Assistant Manager plays a critical role in the field overseeing the active engagement, greeting, and recommendations to our customers. The Assistant (Asst.) Manager is the "face" of Yellowstone Forever to our customers and visitors in our day-to-day Yellowstone Forever Park Store operations. As a brand ambassador, the Asst. Manager must be a knowledge expert about Yellowstone Forever and our retail product, institute courses and instruction offerings, and our philanthropy efforts and supporter programs. Ensure that there is a continual effort to provide the highest quality visitor experience possible. Closely coordinate with the Retail Store Manager in executing the retail merchandising, marketing, and communication plans in assigned Park Stores and proactively looking for ways to enhance the visitor experience. Success in this position requires an exceptional attitude and desire for proactive customer engagement, an unrelenting pursuit of excellence, and a drive for continual growth and improvement.

Primary Responsibilities:

Actively greet and engage customers and be a Yellowstone Forever ambassador as it relates to our retail products, institute courses and offerings, and the purpose of our philanthropy efforts and the projects that we support annually

Lead by example with the highest level of customer engagement by being a knowledge expert about Yellowstone National Park and the offerings from Yellowstone Forever

Ensure that all assigned stores are held to the highest degree of customer engagement and positive representation of Yellowstone Forever

Provide training and mentoring to Park Store Associates and foster a collaborative, team-oriented environment with a high level of accurate execution, and support full-time and seasonal Park Store Associates to ensure their ability to perform tasks as required

Work with the Yellowstone Forever facilities team to ensure displays, lighting, fixtures and the physical appearance of the store are maintained to the highest standards

Be a POS systems expert as it relates to the iPad register screens, software sales systems, and credit card processing equipment and how these systems interact and communicate with each other

Have a passion for creating and delivering a superior customer experience

Work collaboratively within the Yellowstone Forever organization to ensure that operations within the store are carried out in accordance with Yellowstone Forever's procedures and standards

Effectively communicate relevant program, product, and park changes to all staff and associates within the store team

Ensure the active promotion of the Yellowstone Forever Supporter and Institute programs

Represent Yellowstone Forever and its mission accurately and positively

Foster a collaborative, team-oriented environment with Yellowstone Forever employees, volunteers and partners

Travel into the Greater Yellowstone area as required

Other tasks as assigned by the Retail Store Manager or other designated leadership Basic Qualifications:

2-3 years of active diverse customer engagement within a retail or service environment

1-2 years of product, service, or other in person presentations

Experience in customer interaction with educational products or course offerings

Team player with excellent oral and written communication skills

Ability to multi-task and work in a fast-paced environment

Proven ability to quickly learn and apply new systems, processes, and applications

Experience providing excellent customer service.

Self-motivated with a sound approach to problem solving and timely task completion

Ability to work a flexible schedule, which may include nights, weekends and holidays

Ability to lift boxes/equipment weighing up to 40 pounds (with support of lift equipment)

Ability to represent Yellowstone Forever in a courteous and professional manner

This position may involve driving vehicles, therefore applicants must hold and maintain a valid US driver's license, and maintain a favorable driving record for insurance purposes

A satisfactory criminal background check are conditions of employment

Additional information related to this position: Living in employee housing is not a requirement of this position. Employee housing is allocated by Human Resources.

Housing availability:

RV sites: The majority of these positions are located within Yellowstone National Park, WY where the employee housing available is an RV site to rent via payroll deduction. These sites are limited to residential employee areas.

Shared employee housing is available to rent in Gardiner, MT on a limited basis. Our employee housing is limited as it is a 3-bedroom shared unit, with other employees and volunteers. Our policy does not allow for pets/animals or couples in shared housing.

Shared employee housing is available to rent in Old Faithful, WY on a limited basis. Our employee housing is limited as it is a 2-bedroom shared unit, with other employees and volunteers. Our policy does not allow for pets/animals or couples in shared housing. Living in employee housing is not a requirement of this position. Exception: If a couple applies and both are hired the couple would occupy the 2-bedroom apartment, therefore the unit would not be shared with other employees.

Employee housing is available to rent in Norris employee area on a limited basis. Our employee housing is limited as it is a 1-bedroom unit only available seasonally. Our policy does not allow for pets/animals or couples in shared housing. Living in employee housing is not a requirement of this position. Exception: If a couple applies and both are hired the couple would occupy the 1-bedroom apartment. An employee could occupy this unit with a partner/spouse, occupancy restrictions apply.

Yellowstone Forever is an equal opportunity employer. It is our policy to comply with all applicable local, state and federal laws prohibiting discrimination based on race, color, national origin, age, physical or mental disability, marital status, religion, creed, sex, sexual orientation, genetic information, veteran status, political beliefs, or any other characteristic protected by applicable federal, state or local law.