Program Manager Sr

Manages end-to-end delivery of team and internal projects from the initial kickoff to coordinating major launch milestones to maintaining and enhancing program performance over time.

Guides clients through key decisions, communicates and coordinates activities internally and across departments.

Works on new needs for process and improvements and identifies and articulates internal client needs to the technology team.

ESSENTIAL FUNCTIONS:

35% Coordinates with internal client and internal teams to launch, maintain, and enhance complex Products. Guides internal clients through key decisions and communicates and coordinates activities internally and across network of stakeholders.

20% Manages and updates Product roadmaps, Issues/Action Items/Risks, and help product maturity.

20% Identifies and articulates new customer needs to the product teams.

10% Manages all aspects of implementation including ordering applicable equipment, overseeing installation, assisting with and supporting of Product/Feature creation, managing communications, and reconciling metrics upon completion.

15% Ensures and drives deliverables to completion per the product schedule.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Business Management or related field

Experience: 10 years experience in a program operation roles with 3+ years in a product management capacity.

In Lieu of Education

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

Master's degree

Knowledge, Skills and Abilities (KSAs)

• Strong Product Management Background: Experience in owning and driving various stages of the product lifecycle, including ideation, development, launch, and ongoing improvement.

• Certifications: Preferred candidates should have product management certifications (e.g., Pragmatic Institute, AIPMM, Product School) and/or SAFe certifications.

• Experience in AI/ML: Candidates with some experience in exposure to AI/ML-based product development.

• Experience in organizations with strong product management cultures, showcasing their ability to collaborate across teams, adopt best practices, and drive a product-first mindset.

• Experience in Medium to Large Organizations: Candidates should have experience working in medium to large organizations and be familiar with the complexity and unique challenges of such environments.

• Analytical and Technical Aptitude: A strong foundation in analyzing data and applying insights to product decisions, with a bonus for technical acumen that supports work in AI/ML environments.

• Experience in moving orgs from Program to Product Management

• Experience with Agile/SAFe, ServiceNow, Aha

• Experience in driving Customer focused enterprise wide initiatives - influencing Tech and Business departments

Ability to recognize, analyze, and solve a variety of problems., Expert

Proficient in Scaled Agile., Expert

Proficient in project planning and life cycle development., Expert

Excellent communication skills both written and verbal., Expert

Ability to train and mentor others., Advanced