Customer Service Representative CSR

Job Description

We are seeking a friendly, detail-oriented Customer Service Representative to join our team at a growing independent property and casualty insurance agency. This role is responsible for delivering exceptional service to our clients by responding to inquiries, processing policy changes, and supporting the overall client experience. This role requires a strong work ethic, grit, and a genuine desire to grow. Ideal for someone eager to work hard, take initiative, and rise within a dynamic, team-oriented organization. Potential opportunity for full-time employment and licensing assistance available.

Benefits

Annual Base Salary + Bonus Opportunities

Mon-Fri Schedule

Hands on Training

Paid Time Off (PTO)

Career Growth Opportunities

Appreciation Lunches

Team Building Events

Full-Time Opportunity

Quarterly Bonus Opportunity

Annual Bonus Opportunity

Advancement Opportunity

Responsibilities

Respond to client questions via phone, email, and in-person with professionalism and accuracy

Assist with policy servicing, including changes, renewals, certificates, and billing inquiries

Liaise with insurance carriers to resolve issues and obtain policy information

Maintain accurate client records and documentation in our agency management system

Support producers and account managers with administrative tasks and customer follow-up

Requirements

High school diploma or equivalent

Previous customer service or insurance experience strongly preferred, but not required

Ability to work on a team and willingness to go above and beyond

Excellent communication and organizational skills

Bilingual fluency in Spanish is highly valued

Proficiency with computers and common office software

Ability to multitask and work independently in a fast-paced environment

Part-time