Customer Service Representative

Job Description

Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive salary

Paid Time Off

Opportunities for growth and advancement

A supportive and friendly team environment

Training and resources to help you succeedJob Summary

We are seeking a Customer Service Representative to join our team. Are you a friendly, organized, and detail-oriented individual who thrives on helping others? Join our growing plumbing and heating business as a Customer Service Representative and become an essential part of our team!

Responsibilities:

Answering customer inquiries via phone, email, and chat in a professional manner.

Scheduling service appointments and dispatching technicians.

Maintaining accurate records of customer interactions and service details.

Resolving customer concerns with empathy and efficiency.

Supporting the team with administrative tasks as needed.Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Familiarity with scheduling software or CRM systems is a plus.

Excellent phone and verbal communication skills

Excellent organizational and multitasking abilities

A positive attitude and commitment to providing exceptional service

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Full-time