Full-Time Concierge

Company Description

A beloved local landmark for over 150 years, White Barn Inn is synonymous with warm New England hospitality, rustic charm and uncompromising attention to detail. Constructed in the 1860s, White Barn Inn’s original farmhouse has offered superb hospitality since the days of the Civil War. It has operated as the White Barn Inn since 1973. In October 2018, White Barn Inn was acquired by Auberge Resorts Collection, a unique portfolio of the world’s best-loved boutique luxury hotels and resorts. Just a 90-minute drive north of Boston, the inviting property is renowned as one of the country’s most distinctive getaways and features several room types, a pool, massage and spa treatments, gardens and a prime location near the sandy beaches and classic coastal town of Kennebunkport, Maine.

Job Description

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality

Greet guests upon arrival and provide them with information about the hotel's amenities and services

Assist guests with restaurant reservations, transportation arrangements, and local attractions

Provide recommendations for dining, shopping, and entertainment options

Handle guest inquiries and resolve any issues or concerns promptly and professionally

Maintain a neat and organized concierge desk and lobby area

Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

Previous experience in a customer service role, preferably in a hotel or hospitality environment

Excellent communication and interpersonal skills

Knowledge of local attractions, restaurants, and transportation options

Strong organizational skills and the ability to multitask

Proficiency in Microsoft Office and reservation management software

Flexible schedule, including evenings, weekends, and holidays

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

US Hotels New England LLC is an Equal Opportunity Employer, M/F/D/V. US Hotels New England LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, US Hotels New England LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.