Practice Manager

Job Description

AVS Mountainland Animal Hospital has provided top-notch, compassionate veterinary care for pets and families in Kingwood for 25+ years. We strive to provide individualized and personal attention to every one of our clients, whether they come in to see us for a routine wellness exam or a more complex surgical procedure.

The Practice Manager is the financial and operational leader of the Hospital. He/She works together with the hospital leadership as well as Community Veterinary Partners to ensure efficient day to day operations and successful financial performance. The Practice Manager leads by example to motivate and inspire the team to provide an excellent experience for our clients and their pets.

ESSENTIAL DUTIES & RESPONSIBILITIES

Human Resources

Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.

Manage annual performance evaluations. Responsible for performance evaluations for supervised staff with the assistance of the department lead.

Implement and maintain Employee Safety and Disaster Plan procedures and manuals.

Assure compliance with OSHA and Workers’ Compensation programs.

Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.

Mediate personnel grievance, documenting all reprimands and counseling meetings

Operations

Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc.

Respond to client concerns in a timely and appropriate manner. Resolve medical client complaints in partnership with the Lead Veterinarian and RDO

Implement marketing activities in partnership with CVP and the Lead Veterinarian.

Assure premises, physical plant and equipment are in safe, clean and optimum working condition, including the scheduling of regular maintenance.

Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.

Maintain, and when necessary, amend client education handouts.

Oversee inventory purchasing and management within budget guidelines.

Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting.

Administer the hospital’s patient reminder system.

Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP.

Monitor the hospital email

Manage the hospital practice management system.

Marketing

Monitor, implement, and evaluate client communications (i.e.; direct mail, signage, social media accounts)

Insure that marquee is kept updated with timely messages

Responsible for leading the development of referral relationships with humane societies, pet stores, etc.

Attend community functions to build potential client base

Financial

Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the lead doctor. Proactively monitor financial progress of hospital, analyze results and adjust, if necessary, to ensure all budget goals are achieved.

Partner with RDO to submit capital expense requests per CVP guidelines.

Verify accuracy of vendor statements and match appropriate invoices to statements

Prepare the weekly CVP Business Package.

Responsible for managing bi-weekly payroll process.

Oversee daily cash and check deposits and manage local banking relationship.

In addition, the Practice Manager may work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care.

SUPERVISORY RESPONSIBILITIES

The Practice Manager is responsible for managing all hospital team members.

REQUIRED EDUCATION & EXPERIENCE

4+ years Hospital management experience. College degree preferred

Why Join the CVP Community?

This new hospital is part of Community Veterinary Partners, a network of 100+ hospitals across the country. Each location maintains its unique identity and autonomy while enjoying the benefits of shared resources and support.

As a CVP Practice Manager, you’ll receive:

Competitive salary with performance-based bonus potential

Comprehensive health benefits (medical, dental, vision, mental health, life)

401(k) with company match + equity participation options

Generous PTO, paid holidays, and wellness resources

Leadership development, business training, and access to a strong network of peer support

Autonomy to run your hospital, paired with tools and expertise from a supportive team behind you

Let’s Build Something Great Together

If you're a leader who’s ready to make a lasting impact — to shape a team, lead a business, and serve a community — we want to hear from you. Whether you're an experienced veterinary practice manager or a strong business leader from a related industry, this is your opportunity to grow something meaningful from day one.

Full-time