Front Office Supervisor

Job Description

Salary: 22-23 per hour

Job Title:Front Office Supervisor - Ambulatory Surgery Center (ASC)

Location:La Mesa ENCOMPASS PROCEDURE CENTER

Job Type:Full-Time

Position Overview:

We are seeking a highly organized and customer-focusedFront Office Supervisorto oversee the daily operations of the front office at our Ambulatory Surgery Center (ASC). The ideal candidate will have experience in a healthcare or clinical setting, a strong understanding of patient scheduling, insurance verification, and excellent communication skills. The Front Office Supervisor will ensure smooth administrative operations while leading and mentoring a team of front office staff to provide excellent service to patients, providers, and visitors.

Key Responsibilities:

Supervise Front Office Team:Lead, train, and manage front office staff, ensuring high standards of customer service, operational efficiency, and professionalism.

Patient Scheduling & Coordination:Oversee patient scheduling and check-in processes, ensuring appointments are scheduled in accordance with the centers availability and patient needs.

Insurance Verification:Supervise insurance verification processes to ensure that patients insurance information is accurate, and claims are processed promptly.

Customer Service:Serve as the point of contact for patients, families, and visitors, addressing inquiries, concerns, and providing necessary information in a compassionate and professional manner.

Patient Flow Management:Monitor patient flow, ensuring timely check-ins, check-outs, and preparation for surgery, working closely with clinical staff to ensure optimal patient care and minimize delays.

Compliance & Documentation:Ensure the front office follows all regulatory requirements and maintains accurate patient records in accordance with HIPAA and other legal guidelines.

Reporting & Documentation:Assist with daily reporting, maintain accurate logs, and provide feedback to upper management on office operations and team performance.

Conflict Resolution:Address any patient or staff issues or complaints in a professional manner, escalating when necessary to management.

Continuous Improvement:Implement and improve administrative workflows and processes to enhance the overall patient experience and operational efficiency.

Qualifications:

Education:High school diploma or equivalent required; Associates degree or higher in Healthcare Administration or related field preferred.

Experience:Minimum of 3-5 years of experience in an administrative or front office role, preferably in a healthcare setting such as an ASC, medical office, or hospital.

Leadership Skills:Previous experience in a supervisory or leadership role, with the ability to mentor and manage a team.

Knowledge of Healthcare Operations:Familiarity with patient scheduling, insurance verification, and healthcare billing procedures.

Communication Skills:Strong verbal and written communication skills, with a focus on providing excellent customer service.

Technology Proficiency:Proficient in Microsoft Office Suite and experience with Electronic Health Record (EHR) systems and scheduling software.

Problem-Solving:Strong analytical skills with the ability to address challenges efficiently and effectively.

Attention to Detail:Excellent organizational skills with a keen eye for detail and accuracy.

Working Conditions:

Full-time position

Standard working hours with occasional overtime required based on centers needs

Fast-paced, team-oriented environment

Interaction with patients, families, and medical staff on a daily basis

Why Join Us?

Competitive salary and benefits package

Opportunity for professional growth and development within a leading Ambulatory Surgery Center

A supportive, collaborative work environment focused on patient-centered care

To Apply:

Please submit your resume and cover letter outlining your qualifications and experience. We are an equal opportunity employer and welcome candidates from diverse backgrounds.

Full-time