Rental & Ticketing Agent

Job Description

Position Summary

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

This dual-role staff member welcomes guests, sets them up for a great day on the hill, and supports both the front desk and rental shop. They balance technical skills (fitting bikes, issuing tickets) with great customer service and clear communication.

Key Responsibilities (What You Do)

Primarily responsible for answering telephones, handling cashier transactions, stocking retail, and performing other clerical duties.

Greet guests and walk them through the rental and check-in process.

Set up customers with the correct bike, helmet, and pads; ensure fit and safety.

Sell tickets and passes using our POS system.

Maintaining an awareness of all product knowledge information, merchandise promotions, and advertisements

Resolving customer problems, such as customer complaints

Informing customers of prices, anticipated closures, and any additional information needed by customers.

Ensuring guests accurately complete rental forms.

Checking returned rentals for damage.

Establishing and maintaining customer profiles and preparing claim forms.

Explain rules, trail maps, and bike park safety protocols.

Maintain a clean, organized, and welcoming front-of-house and shop.

Support basic maintenance tasks when needed (e.g. chain lube, tire pressure).

Performing other duties as assigned

Key Outcomes (What Success Looks Like)

Guests feel welcomed, informed, and excited to ride.

All riders are set up safely and efficiently with correctly sized equipment.

Accurate ticket sales and smooth check-in flow reduce guest wait time.

Customers understand how to ride safely and get help if needed.

The space stays organized, safe, and ready for the next group.

This Role Is a Good Fit For

People who like variety, staying active, and helping others.

Fast learners who are calm under pressure.

Team players who aren’t afraid to roll up their sleeves.

Minimum Qualifications (Knowledge, Skills, and Abilities)

High School diploma, GED, or related experience.

Must be 16 years or older.

Able to work up to 40 hours per week, including during holidays, weekends, and evenings, as necessary.

Prior cashier experience preferred.

Basic Knowledge of the POS System.

Ability to accurately serve as a cashier, including processing credit cards, making change, and performing other basic math skills

Willingness and ability to perform manual work following verbal and written instructions.

Ability to work independently and complete daily activities according to the work schedule.

Ability to walk and stand for long periods of time.

Ability to communicate orally and in writing

Ability to complete paperwork and keep records in an organized fashion.

Ability to understand, follow, and transmit written and oral instructions.

Ability to meet attendance schedule with dependability and consistency, follow and adhere to all company standards.

Strong communication skills and good judgment skills in dealing with guests.

Ability to react quickly under pressure.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee must be able to lift, push, pull, or carry objects, use abdominal and lower back muscles to provide support over time without fatigue and to effectively jump, sprint, or throw an object. Excellent stamina is required. The employee regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Part-time