Host/Hostess

Job Description

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.

Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.

Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.

Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.

Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food as well as access to our fitness center and indoor pool!

About the Role:

Provide exceptional service to all members, guests and coworkers by performing essential duties effectively and efficiently.

ESSENTIAL JOB FUNCTIONS: Include the following, but other duties may be assigned.

RESPONSIBILTIES

Greet & welcome all arriving guests

Escort diners to tables & assign servers

Answer telephones

Create & maintain waitlist for dining area

Knowledge of Open Course reservation system: Make, cancel, change, and or add notes to a reservation. Close out or open a meal period.

Knowledge and of Silverware: Open, enter, close and Void a check.

Must have current Food Handlers Card.

Monitors reservations and assists in reservation table assignments.

Ensures guests are greeted quickly and graciously, seated at a clean and properly set table within the shortest amount of time possible.

Communicates vital information clearly with service staff, bussing staff and kitchen.

Assists in maintaining cleanliness of dining room, restroom and perimeter of restaurant.

Properly completes all involvement with the guest service sequences.

May offer assistance to guests by clearing away dishes and glassware, and refills beverages.

Continually cleans and organizes menus and dining room reception area throughout shift.

Checks side-work schedule for the day and completes assigned duties.

Checks high chairs and booster seats for cleanliness.

Attend scheduled training seminars and staff meetings.

Regular and reliable attendance.

Incorporates safe work practices in job performance.

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.

Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.

Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests. Does not discuss confidential items with fellow associates or work-related issues with members or guests.

Other tasks as assigned by the Restaurant Manager.

Disclaimer: The above statements are intended to describe the general nature of the work being performed. They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties and skills required of personnel so classified.

QUALIFICATION STANDARDS:

Education and Experience:

Some customer service experience and food & beverage knowledge

Must have the ability to communicate in English

Self-starting personality with an even disposition

Maintain a professional appearance and manner at all times

Communicates well with guests

Must be willing to “pitch-in” and help co- workers with their job duties and be a ‘team player’

Dress code for Glade’s Grill:

Simple black dress, black flats

Black dress pants, black top, black shoes

Physical Abilities: The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Good physical mobility, ability to work entire shift standing and moving about in restaurant and kitchen area

Good physical agility, which includes standing, sitting, stooping, bending, squatting, reaching, seeing, carrying, hearing, talking, thinking, and learning regarding the job.

Average dexterity of hands and fingers.

Good coordination, including eye-hand, hand-foot.

Average to high endurance.

High concentration/intensity

Must be able to remain calm in stressful situations

Must be able to listen to guests effectively

Must be able to speak clearly

Must have professional appearance

Must be able to lift & carry 25 pounds