Customer Service Representative

Job Description

Description:

Customer Service Representative

Job Summary:

A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls.

Responsibilities and Duties

Answering and redirecting high volume calls

Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims.

Resolve premium and billing questions and inquiries.

Assist customers with filing claims.

Record keeping and updating customer files.

Perform other general tasks as needed.

Qualifications and Skills:

1+ years of call center experience

1+ years of insurance experience

Proficient knowledge of customer service, and standard office practices and procedures.

Proficient computer skills.

Proficient standard office equipment skills.

Outstanding communication skills, both written and verbal.

Strong people skills.

Excellent phone etiquette.

Outstanding organizational skills and attention to detail

Bilingual a plus

High school or equivalent (Required)

Insurance experience a plus

Pay: $18.00 - $21.00 per hour

Location: Matawan, NJ (On-Site)

Job Type: Full-time

Benefits:

401(k) matching

Health insurance

Paid time off

Experience level:

2+ years

Shift:

Monday-Friday

Day shift

Morning shift

Work setting:

Call Center

In-person

Ability to commute/relocate:

Matawan, NJ 07747: Reliably commute or planning to relocate before starting work (Required)

Experience:

Insurance verification: 2 years (Required)

Life Insurance experience (a plus)

Hiring: 2 positions for this role

Requirements:

Full-time