Job Description
Description:
Customer Service Representative
Job Summary:
A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls.
Responsibilities and Duties
Answering and redirecting high volume calls
Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims.
Resolve premium and billing questions and inquiries.
Assist customers with filing claims.
Record keeping and updating customer files.
Perform other general tasks as needed.
Qualifications and Skills:
1+ years of call center experience
1+ years of insurance experience
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient computer skills.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills and attention to detail
Bilingual a plus
High school or equivalent (Required)
Insurance experience a plus
Pay: $18.00 - $21.00 per hour
Location: Matawan, NJ (On-Site)
Job Type: Full-time
Benefits:
401(k) matching
Health insurance
Paid time off
Experience level:
2+ years
Shift:
Monday-Friday
Day shift
Morning shift
Work setting:
Call Center
In-person
Ability to commute/relocate:
Matawan, NJ 07747: Reliably commute or planning to relocate before starting work (Required)
Experience:
Insurance verification: 2 years (Required)
Life Insurance experience (a plus)
Hiring: 2 positions for this role
Requirements:
Full-time