Call Center Representative

Job Description

Company Description

About Us

At Sharpcontra, we are a strategic event planning and management company dedicated to delivering exceptional experiences through innovative coordination and logistical excellence. Based in San Antonio, TX, our mission is to help brands and organizations connect with their audiences through powerful, memorable events. We pride ourselves on professionalism, detail-driven execution, and a collaborative approach that brings every vision to life.

Job Description

Job Description:

Sharpcontra is seeking a professional and customer-focused Call Center Representative to join our Boston-based team. As a representative, you will be the first point of contact for our clients, responsible for handling inbound and outbound calls, answering inquiries, and resolving issues promptly and effectively.

Responsibilities:

Answer incoming calls and respond to customer inquiries in a timely manner

Resolve customer concerns with professionalism and efficiency

Document all customer interactions using internal systems

Provide accurate information about services and products

Maintain a high level of customer satisfaction

Meet individual and team performance targets

Follow company policies and procedures during all interactionsQualifications

Qualifications:

High school diploma or equivalent required

Previous experience in a call center or customer service role preferred

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Ability to multitask and remain calm under pressure

Proficient in basic computer applications and data entry

Reliable and punctual with a professional attitude

Additional Information

Benefits:

Competitive salary: $42,000 – $52,000 per year

Opportunities for professional growth and advancement

Skill development and training programs

Supportive and team-oriented work environment

Full-time, consistent schedule

Full-time