Customer Service Representative - 2nd shift

Job Description

Job Title: Customer Service Representative - 2nd shift

Hours: Sunday - Thursday (11 AM to 8 PM)

Location: Downtown Chicago Loop, IL

Industry: Logistics

Pay: $20-$22/hour

About Our Client:

Addison Group is hiring on behalf of our client, a well-established logistics company. This company offers a dynamic and fast-paced work environment, conveniently located near public transportation, with Blue Line stops right in front of the building and a short walk to the Red Line.

Job Description:

We are seeking a detail-oriented and proactive Customer Service Representative to join a high-visibility team. This role involves managing top-tier accounts, handling multiple communication channels, and ensuring exceptional service delivery.

Key Responsibilities:

Coordinate and schedule routes, transit times, and appointments.

Answer inbound and outbound calls, delivering top-notch customer service.

Use Transportation Management Software (TMS) to track shipments and provide updates.

Monitor and respond to customer emails across multiple inboxes.

Meet or exceed customer performance metrics and service level expectations.

Promote additional services and solutions to enhance customer experience.

Act as a liaison between customers, sales, and account management teams.

Address and resolve semi-routine customer service issues efficiently.

Develop and maintain strong relationships with customers and vendors.

Qualifications:

2+ years of customer service experience (logistics, freight forwarding, or brokerage preferred).

Strong multitasking skills with experience managing multiple email inboxes.

Proficiency in Outlook and Excel; experience with TMS software preferred.

Detail-oriented with excellent problem-solving abilities.

A reliable team player with a strong work ethic and positive attitude.

Perks:

Convenient office location near public transportation.

Fast-paced and engaging work environment.

Opportunity to work with a highly visible, top-tier account team.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.