IT Help Desk Support - Level II

Job Description

Summary

Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities

Deploying and managing Windows Servers and Active Directory

Designing Local Area Networks

Implementing and monitoring network security

Optimizing and maintaining network software and hardware

Building and deploying file servers and cloud computing solutions

Configuring and deploying VOIP solutions

Performing network infrastructure troubleshooting

Manage Microsoft Exchange Server

Telephone solutions

Monitors alert systems and take appropriate action as per guidelines.

Ability to use various messages in an event log to affect repairs.

Receive escalated service requests requiring an enhanced response.

New User On-boarding

Qualifications & Requirements

Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support

Ideally you will have one or more of the following certifications:

CompTIA Net+ and/or CompTIA Security+

MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional

Provide desktop & end-user support for both Hardware and software.

Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products.

Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.

Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.

Familiar with SAS solutions such as Office 365 and Adobe CC.

History of network and firewall administration (Cisco, Sophos, Sonicwall).

Knowledge of server virtualization (VMWare ESXi; vCenter).

Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.

Excellent customer service skills (courteous, tactful, and professional demeanor).

Excellent written and verbal communication skills, with experience presenting to groups.

Reliable work ethic.

Having worked in an MSP environment is a major plus.

Full-time