Quality Analyst

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:Quality Analyst

Job Description:

You will be part of Business Excellence team. A normal day at work involves on evaluating agents calls, analyzing data and collaborating with Training and Operations to provide trend reports to address issues that need refresher training, and conducts Calibration Sessions with the Client and with Operations.

Location:Iloilo, Ayala Technohub BuildingPhilippines

REQ-013529